AHR 1 - Assistant Director of Programs

Shelter House • Fairfax, VA

12h

About The Position

The Assistant Director of Programs Is responsible for overseeing the service delivery team at Artemis House’s Region 1 County location, in addition to providing case management services to a reduced caseload of shelter households. The Assistant Director of Programs directly supervises 2 Case Managers and a Housing Locator. Additionally, the Assistant Director of Programs supports the Division Director in maintaining efficient, safe operation of the 28-bed shelter facility and ensuring client needs are met. The Assistant Director of Programs will collaborate with the Assistant Director of Operations to ensure consistent delivery of client services across the Artemis Region 1 team.

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 3+ years of experience working with victims of domestic violence and sexual assault.
• 3+ years of program and staff management
• Strong public speaking and communication skills
• Strong written communication skills
• Ability to prioritize competing priorities and make sound judgements
• Valid Driver’s License
• Willingness to work evenings and weekends when needed

Nice To Haves

• A master's degree in a social work strongly preferred.
• Experience leading/ supporting programs serving homeless families and victims of domestic violence/ sexual violence
• Experience leading/managing in a residential environment

Responsibilities

• Supervise the case management team, composed of 2 Case Managers and a Housing Locator, in the provision of trauma-informed, client-driven approach in all facets of daily work (crisis calls, completing safety plans, court accompaniment, etc.)
• Provide comprehensive case management services to a reduced caseload of shelter households
• Oversee client services for Artemis House Region 1 and collaborate with Artemis House Region 3 staff to accept clients into the Region 1 shelter facility
• Provide leadership, direction, and oversight for service delivery to program participants
• Demonstrate an understanding of trauma-informed services and the unique needs of clients experiencing domestic violence
• Support staff in delivering complex case management for cases that demand higher level solutions
• Ensure that services are implemented in accordance with agency philosophy, best practice, grant and contract requirements and all applicable federal, state and local regulations
• Meet with clients as needed to address any concerns/issues related to their stay and to provide a safe and comfortable environment
• Conduct in-depth intake to include safety planning and risk assessments for all clients entering Artemis House Region 1 (as a backup when Case Manager is unavailable)
• Manage the overall input and accuracy of data stored in the domestic violence client tracking system (VADATA, DVHD)
• Conduct file and data reviews and ensure proper documentation of services provided to clients
• Provide coaching and professional development to direct reports through regularly scheduled one on one meetings and evaluations
• Verify and approve staff timesheets and leave requests
• With Director of Artemis House Region I, develop new program initiatives and recommendations based on program outcomes and needs
• Collaborate with community partners and service providers to meet the needs of client population
• Serve in an on-call capacity to help staff address crisis issues
• In collaboration with the Division Director, will support and play an active role in the hiring and onboarding process
• Ensure compliance with all agency policies
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Perform other duties deemed necessary to support the program and agency

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level