Assistant Director, Study Abroad Programs

Georgia State University • Atlanta, GA

20h

About The Position

Assistant Director of Student Services for Study Abroad Programs
International Programs
The Study Abroad Programs unit invites applications for the position of Assistant Director of Student Services for Study Abroad Programs. This position will manage the study abroad advising team, oversee the day-to-day operations of the study abroad office, and support the Director as needed. The Assistant Director will coordinate with campus partners to promote administrative processes and recruitment strategies to advance study abroad. They will also support the Director in setting and achieving unit strategic goals. The position supervises three study abroad advisors, multiple student assistants and graduate assistants, and will report to the Director of Study Abroad Programs.
The mission of Study Abroad Programs is to enable diverse students to participate in safe, inclusive, high-quality, international academic experiences that contribute to their success as students and global citizens. Equally important, SAP supports faculty as they create and lead programs and serve as a resource to the university community on international education.
Study Abroad Programs is a unit of the International Initiatives. Other major units of International Initiatives include International Partnerships and Agreements, Special Programs for Global Engagement, Virtual Exchange, and Global Scholar Distinction program. GSU is nationally recognized as a leader in international education, having won the 2022 IIE Andrew Heiskell Award for Innovation in International Education and the 2023 Senator Paul Simon Award for Outstanding Campus Internationalization.
Georgia State University, founded in 1913, has a mission of excellence in teaching, research and service. Located in the heart of downtown Atlanta, this major research university has an enrollment of more than 50,000 undergraduate and graduate students. GSU also incorporates Perimeter College, a two-year college serving students across five Atlanta-area campuses.
WHAT MAKES INTERNATION PROGRAMS A GREAT PLACE?
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with a variety of partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting

Requirements

• Bachelor's degree and three years of experience working in a Study Abroad Office, or a combination of education and related experience.

Nice To Haves

• Master’s degree in related field.
• Previous supervisory/management experience
• Demonstrated active engagement in the field of international education
• Experience with Terra Dotta
• Demonstrated experience facilitating the success of individuals representing a broad range of academic, socioeconomic, cultural ability, and ethnic backgrounds
• Strong written and verbal communication skills and interpersonal skills

Responsibilities

• Oversee and develop a portfolio of international exchange programs and implement daily processes.
• Develop and execute admission, selection, nomination, advising, orientation, and registration for GSU incoming and outgoing exchange students.
• Direct and ensure the quality of advisement and support services for incoming and outgoing exchange student program participants before, during and after program participation.
• Lead development and creation of new exchange programs.
• Oversee outreach activities for GSU exchange programs.
• Lead the collection and reporting of exchange program data, including reciprocity,
• Support the establishment of new exchange programs in consultation with the Director of Study Abroad and International Partnerships and Agreements (IPA). Serve as support unit approver for exchanges in collaboration with IPA.
• Responsible for managing challenging and complex student situations and determining appropriate responses.
• Direct the assessment, strategy, and growth of GSU exchange programs.
• Supervise and provide mentoring to study abroad advisors to ensure outstanding student service.
• Oversee day-to-day office operations related to student advising and participation in study abroad programs
• Work with major campus stakeholders to develop effective and efficient processes related to study abroad.
• Effectively track study abroad advising appointments, staff advising workloads, and help Director make data informed decisions regarding advising services and student participation.
• Monitor study abroad program enrollment to identify trends to assist Director in the design and implementation of programs.
• Lead advising staff in the coordination of study abroad program recruitment efforts such as the Study Abroad Fair, New Student Orientation sessions, information sessions, and workshops.
• Support the Director in managing faculty-led program proposal process as needed.
• Lead advising staff in developing and executing pre-departure and re-entry programming.
• Oversee dissemination of program evaluations and student surveys.
• Work on special projects as assigned by the Director (e.g. Free Passport Initiative, International Education Week, etc.).
• Serve as an on-call rotation for study abroad emergencies and support Director in responding to crises abroad as needed.
• Serve as the Study Abroad Director in their absence.

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Director