Assistant Facilities Manager

JLL•Charlotte, NC

8d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Assistant Facilities Manager supports the Facility Manager in delivering comprehensive property operations and maintenance services. This role encompasses customer service excellence, financial management, facility maintenance oversight, procurement processes, and supplier relationship management. You'll work closely with key client representatives to help achieve their corporate real estate goals while ensuring smooth day-to-day facility operations. Your day-to-day tasks will include: • Maintaining client satisfaction through effective delivery of Facility Management services and supporting programs that enhance customer experience • Supporting compliance with Jones Lang LaSalle's audit standards and operational policies across facility management, financial management, and procedural requirements • Monitoring Key Performance Indicators (KPIs) and reviewing Service Level Agreements (SLAs) monthly to identify challenges and implement corrective actions • Enforcing company safety policies, training requirements, and efficient work practices throughout facility operations • Implementing and monitoring hazard control measures and team safety practices while ensuring compliance with local codes, regulations, and JLL operations standards • Collaborating with the account team to drive development and implementation of Integrated Facilities Management (IFM) best practices and innovations • Managing work orders for in-house staff and vendors as necessary • Supporting facility soft services including meeting preparations, conference room reservations, food services, parking management, vending, and badging systems • Performing additional duties and tasks as assigned

Requirements

Minimum of two years of industry experience in corporate facilities, third-party service provider environment, or consulting role
Excellent customer service and interpersonal communication abilities
Strong computer proficiency
Effective managerial and leadership capabilities
Outstanding verbal and written communication skills
Ability to multi-task and organize responsibilities effectively to achieve portfolio goals
Basic knowledge of building mechanical and electrical systems

Nice To Haves

Bachelor's degree

Responsibilities

Maintaining client satisfaction through effective delivery of Facility Management services and supporting programs that enhance customer experience
Supporting compliance with Jones Lang LaSalle's audit standards and operational policies across facility management, financial management, and procedural requirements
Monitoring Key Performance Indicators (KPIs) and reviewing Service Level Agreements (SLAs) monthly to identify challenges and implement corrective actions
Enforcing company safety policies, training requirements, and efficient work practices throughout facility operations
Implementing and monitoring hazard control measures and team safety practices while ensuring compliance with local codes, regulations, and JLL operations standards
Collaborating with the account team to drive development and implementation of Integrated Facilities Management (IFM) best practices and innovations
Managing work orders for in-house staff and vendors as necessary
Supporting facility soft services including meeting preparations, conference room reservations, food services, parking management, vending, and badging systems
Performing additional duties and tasks as assigned