Assistant Facilities Manager
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Assistant Facility Manager (AFM) serves as a key collaborative member of the Infrastructure/Operations Team for the Belk account, delivering world-class operational services to clients. This pivotal role encompasses the responsibilities of chief Planner/Scheduler for all maintenance activities while interfacing with management, subcontractors, and customers to ensure optimal resource allocation, planning, and scheduling. The position demands exceptional communication skills, strong organizational abilities, and effective time management, with the individual working autonomously to orchestrate efforts and support the team in delivering a first-class customer experience. The AFM will also maintain critical business information and work order data to support informed decision-making processes and contribute to overall operational excellence.
Requirements
- Bachelor's degree in Engineering, Facilities Management, or related field
- Minimum 3-5 years of experience in facility management or operations management
- Advanced competency in Microsoft Office applications
- Proven ability to develop and execute strategic plans with comprehensive understanding of capital and expense financial planning
- Solid background in project management methodologies with working knowledge of vendor management practices
- Exceptional critical thinking and analytical capabilities
- Strong leadership skills with the capacity to guide and motivate teams in fast-paced environments
Nice To Haves
- Ability to interpret building, plumbing, and mechanical drawings
- Experience with building automation systems and preventive maintenance programs
- Previous experience in retail or similar 24/7 operational environments
- Familiarity with Service Level Agreements and KPI monitoring
- Experience with work order management systems and scheduling software
- Knowledge of operational safety requirements and protocols
- Experience conducting business partner performance reviews and vendor coordination
Responsibilities
- Collaborate with the Facility Manager to oversee maintenance and repair services delivery, ensuring client satisfaction and monitoring customer satisfaction enhancement
- Conduct daily work order reviews and follow-ups, evaluating and prioritizing work requests while defining activities required for completion
- Estimate labor resources, costs, materials, and external resources required for work order completion and review invoices accordingly
- Coordinate with subcontractors and contractors, assigning individuals or teams as needed while optimizing team scheduling for effective resource utilization
- Engage with client representatives to understand their needs and align work schedules with negotiated downtime windows
- Oversee building automation systems, documentation, preventive maintenance programs, and life safety systems testing and repair
- Prepare and present monthly/quarterly reports while maintaining and updating service provider matrices for assigned regions
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
