Assistant Facility Manager

JLL•Riverwoods, IL

21h•$70,000 - $80,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves – The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers. What is your day to day? Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience Ensure appropriate and prompt follow up with customers, technicians, and vendors for work order management Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo Manage operations to mitigate operational risk Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives Support budget creation, tracking, and reporting Support ongoing cost reduction programs to reduce operating costs while managing risk

Requirements

3+ years’ experience with facilities management and managing CMMS/Work Order applications
Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
Basic knowledge of building systems (mechanical and electrical systems)
Effective contractor management skills
Proficient in MS Office, and possess strong written, verbal and people skills
Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
Ability to multitask and work without direct supervision
Ability to plan and manage work under time constraints

Nice To Haves

Undergraduate degree preferred, or equivalent experience

Responsibilities

Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
Ensure appropriate and prompt follow up with customers, technicians, and vendors for work order management
Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
Provide Vendor Coaching on Corrigo
Manage operations to mitigate operational risk
Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
Support budget creation, tracking, and reporting
Support ongoing cost reduction programs to reduce operating costs while managing risk