Assistant Facility Manager

Auto Club Group•New Hope, NC

6d•$50,000•Onsite

About The Position

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members.  Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. Y ou have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). Provide s leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level. In this role, Assistant Facility Managers will also have the opportunity to:

Requirements

Have a High School diploma, GED or Technical school certification
Posses s a valid driver’s license
Customer service and sales experience
1 or more years working with auto / truck systems and technical resources
Demonstrates a results focused bias for action
Analyzes financial information to evaluate strategic opportunities and options
Manages effective teams and partnerships
Works well with individuals and groups to achieve common goals
Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
Keenness and quickness in understanding business risks and opportunities
Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Nice To Haves

Bachelor’s degree

Responsibilities

Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback and recognition
Lead team members to meet expectations of productivity, quality, and customer service standards
In partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income
Work with the Facility Manager to document performance issues in accordance with company policies and procedures
Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers
Proactively handles member/customer needs across all business lines; introduces members to other departments
Champions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelines
Work with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.
Actively looks for member/customer needs across all business lines; introduces members to other department s
Champions safety and ensures Car Care branch is within compliance of established safety guidelines
Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement
Supervises a ll Car Care Service Advisor(s) and General Service Technician(s) at assigned facility
Responsible, in partnership with the Facility Manager, for the overall success of the business regarding but not limited to: customer satisfaction, team member satisfaction, team member productivity, maintain/grow volume, revenue results, gross profit expectations, net income expectations

Benefits

E xcellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
We offer profit sharing, and 401k with matching contributions
Automatic 4% 401K employer contributio n
Additional 401K match of 50% up to 6% contribution (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
Competitive pay range starting at $ 50,000.00 ( rate based on experience: salary + monthly bonus eligibility + annual bonus eligibility)
Monthly i ncentive o pportunity: g ross- p rofit b ased
Annual i ncentive o pportunity
Certification b onus o pportunity