Assistant Field Operations Manager

PetIQ•Westfield, MA

16d

About The Position

The Assistant Field Operations Manager is responsible for all aspects of operations and oversight of the field office and clinics. Lead effective operations through Leadership Competencies.

Requirements

Valid Driver’s License required
Safe driving record
Basic Human Resources principles
Basic Accounting/Math principles
Operations management implementing best practices
Knowledge of business and management principles
Knowledge of principles and processes for providing customer service
Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
Ability to drive motor vehicles in various terrain and weather conditions
Work for prolonged periods of time in the field, including 12-14 hours days on occasion
Fast-paced, fluid work environment
Schedule includes weekends, with occasional overnight and holiday work
Some outdoor clinic work and activities may be necessary
Ability to travel up to 20% of time
High School Diploma or equivalent required
Post-secondary degree in business administration, management or operations preferred but not required

Nice To Haves

Independent judgment and decision making skills
Detail oriented, ensuring accurate and reliable work product
Strong verbal and written communication skills
Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
Strong organizational, problem-solving and analytical skills
Ability to switch focus rapidly in a fast-paced environment
Computer Skills (Microsoft Office, Time and Attendance/ HR Software), Scheduling Database, iPad

Responsibilities

Management of all field office operational issues to include administrative, facilities, and inventory
Assist in recruiting, hiring, training, disciplining and evaluating location’s staff
Manage office and clinics as directed
Establish, build and maintain relationships with host location staff and animal outreach groups within the field office oversight
Communicate regularly with Field Operations Manager to ensure consistency in how services are being provided to pet parents and that operational P&Ps are being executed
Collaborate with Field Operations Manager on business opportunities pertaining to partner locations
Live our competencies and reinforce our brand promise with our partners, pet parents and team members
Communicate marketing programs to the staff and ensure that marketing materials are printed for use
Travel to include: community clinics, as needed to effectively drive the business
Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations
Support and participate in weeknight and weekend clinics as well as working on rigs
Other duties or functions as assigned or requested