Assistant Front Desk Manager, The Lenox

Lenox Hotel•Boston, MA

2d•$65,000 - $70,000•Onsite

About The Position

A smile tells you, you’ve arrived! The Lenox Hotel has been a fixture in Boston since 1900. Nestled in the heart of Boston’s storied Back Bay neighborhood, The Lenox offers a sophisticated hotel experience for today’s adventurous and creative-minded traveler. We boast luxurious accommodations and personalized service complete with a truly independent spirit that allows us the opportunity to connect one-on-one while customizing services for our guests. At the Lenox, we are all about empowering our team members, who are always dreaming up new ways to provide pleasant surprises for our guests. The Lenox is our guests’ home away from home while in Boston. Join us, we’ve been expecting you. From arrival to departure, the front desk team sets the tone for every guest’s stay. As the Assistant Front Desk Manager, you will assist and support the team to create a welcoming environment for all who come to our lobby, ensuring our guests’ experience is not just good, but GREAT! This salaried position supports the Front Office Manager in daily operations, team leadership, and guest service excellence. You’ll be a visible presence in the lobby, guiding the team, resolving guest concerns, and maintaining a smooth, welcoming environment throughout the day.

Requirements

Minimum 2 years of management experience in the hospitality industry.
Ability to perform Night Audit responsibilities as needed.
Flexible availability across all shifts (days, nights, overnights, weekends, holidays).
Proficiency in Microsoft Office; experience with OPERA is a plus.
Excellent verbal and written communication skills in English; multilingual abilities are an advantage.
Ability to lift up to 25 lbs. and stand for up to six hours at a time.
Some college coursework is preferred.

Responsibilities

Deliver an exceptional guest experience from check‑in to check‑out, ensuring every interaction is warm, efficient, and memorable.
Support front desk operations by managing daily activity in the lobby and assisting with guest inquiries, room assignments, and service recovery.
Train, mentor, and guide front desk associates to uphold service standards and foster a positive team culture.
Assist the Front Office Manager with scheduling, hiring, performance management, payroll, inventory, and shift coverage.
Collaborate closely with housekeeping, engineering, security, and other departments to ensure seamless communication and consistently high-quality guest experience.
Provide coverage for last‑minute staffing needs, including call‑outs or unexpected operational challenges.
Work a flexible schedule that may include nights, overnights, weekends, and holidays. Extra hours may occasionally be required.