Assistant Front Desk Manager

Horseshoe Bay Resort

11d

About The Position

ESSENTIAL JOB FUNCTIONS:

- Assisting the Front Desk Manager with day-to-day operations.

- Train and motivate our front desk team to provide outstanding customer service
with a side of charm and personality.

- Handle guest inquiries, complaints, and special requests with a dash of
creativity and problem-solving skills.

- Collaborate with other departments to create memorable guest experiences and
surprise-and-delight moments.

Requirements

• A zest for life and a natural ability to make people feel welcome and valued.
• Exceptional communication skills and a talent for building rapport with guests and team members.
• Excellent organizational skills to juggle multiple tasks and priorities with ease.
• The ability to keep a cool head and a positive attitude, even in fast-paced and challenging situations.
• Proficiency in English; fluency in other languages is a bonus.

Nice To Haves

• fluency in other languages

Responsibilities

• Assisting the Front Desk Manager with day-to-day operations.
• Train and motivate our front desk team to provide outstanding customer service with a side of charm and personality.
• Handle guest inquiries, complaints, and special requests with a dash of creativity and problem-solving skills.
• Collaborate with other departments to create memorable guest experiences and surprise-and-delight moments.

Benefits

• Empowering is our middle name! We believe in creating a work environment that is both enjoyable and rewarding.
• Room to grow: We thrive in developing future leaders by promoting from within and providing opportunities for career development.
• A supportive and collaborative team that feels more like a community.
• Competitive pay and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed