Assistant Front Office Manager

Civana Wellness Resort & Spa•Carefree, AZ

About The Position

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return. The Assistant Front Office Manager supports the daily operations of the Front Office team, ensuring seamless arrival and departure experiences while upholding CIVANA’s wellness-driven service standards. This role plays a key part in delivering elevated guest experiences, coaching team members, and maintaining consistency across all front desk interactions.

Requirements

2+ years of front office or guest services leadership experience (hospitality/resort preferred)
Strong communication, problem-solving, and leadership skills
Passion for wellness, hospitality, and creating exceptional guest experiences
Ability to thrive in a fast-paced, service-focused environment

Responsibilities

Lead and support front desk operations, including check-in, check-out, and guest services
Champion CIVANA brand standards and ensure consistent delivery of service excellence
Assist in onboarding, training, and coaching team members to meet performance expectations
Monitor and support daily operational needs, including staffing, guest flow, and service recovery
Proactively resolve guest concerns and enhance overall guest satisfaction
Collaborate cross-functionally to ensure clear communication between departments
Drive accountability and performance within the team through ongoing feedback and support