Hotel Assistant General Manager
About The Position
🌟 Assistant General Manager (AGM) Hampton Inn & Suites – Port St. Lucie, FL Are you a hospitality leader who loves creating amazing guest experiences, inspiring teams, and keeping everything running like a well-oiled machine? If so, Hampton Inn & Suites Port St. Lucie wants YOU as our next Assistant General Manager ! 🎉🏨 We’re looking for someone with previous supervisory experience and Hilton PEP Operating System knowledge who can help lead our team to success every single day. 💼 What You’ll Love About This Role As the AGM, you’ll work closely with the General Manager to oversee daily operations, support team development, and deliver outstanding guest experiences. You’ll be a key leader in ensuring the hotel meets brand standards, achieves financial goals, and maintains a welcoming environment for guests and staff. 💰 Wage & Benefits We take care of our team members like family: ✅ Medical Insurance ✅ Vision Insurance ✅ Dental Insurance ✅ 401(k) Match ✅ Paid Time Off ✅ Hilton Travel Benefits ✈️ ⭐ Key Responsibilities Leadership & Team Management Assist in supervising all hotel departments (Front Desk, Housekeeping, Maintenance, Food & Beverage) Train, coach, and motivate staff for peak performance Support hiring and recruitment efforts when needed Help create a positive and productive work culture Guest Experience Resolve guest issues and complaints with professionalism and care Monitor guest feedback and implement improvements Ensure the hotel maintains a welcoming, safe environment Operations & Budget Management Assist with budget management and expense control Monitor inventory and supplies to prevent overstocking Ensure hotel cleanliness, maintenance, and brand compliance Compliance & Standards Maintain adherence to local, state, and federal regulations Support safety and security inspections Keep accurate operational records Sales & Marketing Support Help execute sales and marketing strategies Support promotions to increase occupancy and revenue Track market trends and suggest improvements Reporting & Communication Report operational updates to the General Manager Attend departmental meetings to stay aligned on goals Review reports to identify opportunities for improvement 🏆 Qualifications Must have previous supervisory/management experience Must have Hilton PEP Operating System experience Bachelor’s degree in Hospitality Management or related field preferred 3+ years of hotel management experience (AGM experience a plus!) Strong leadership, communication, and problem-solving skills Ability to work under pressure and in a fast-paced environment Experience with budgeting, financial management, and inventory control Familiarity with hotel systems (Opera, OnQ, etc.) Availability to work weekends and holidays 💪 Physical Requirements Ability to stand, sit, or walk for extended periods Ability to lift and carry up to 25 lbs Must be able to perform occasional physical tasks as needed ✨ Ready to Lead & Inspire? If you’re a confident, guest-focused leader with a passion for hospitality, we want to hear from you! Join our team at Hampton Inn & Suites Port St. Lucie and help us deliver unforgettable stays!
Requirements
- Must have previous supervisory/management experience
- Must have Hilton PEP Operating System experience
- 3+ years of hotel management experience
- Strong leadership, communication, and problem-solving skills
- Ability to work under pressure and in a fast-paced environment
- Experience with budgeting, financial management, and inventory control
- Familiarity with hotel systems (Opera, OnQ, etc.)
- Availability to work weekends and holidays
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry up to 25 lbs
- Must be able to perform occasional physical tasks as needed
Nice To Haves
- Bachelor’s degree in Hospitality Management or related field preferred
- AGM experience a plus!
Responsibilities
- Assist in supervising all hotel departments (Front Desk, Housekeeping, Maintenance, Food & Beverage)
- Train, coach, and motivate staff for peak performance
- Support hiring and recruitment efforts when needed
- Help create a positive and productive work culture
- Resolve guest issues and complaints with professionalism and care
- Monitor guest feedback and implement improvements
- Ensure the hotel maintains a welcoming, safe environment
- Assist with budget management and expense control
- Monitor inventory and supplies to prevent overstocking
- Ensure hotel cleanliness, maintenance, and brand compliance
- Maintain adherence to local, state, and federal regulations
- Support safety and security inspections
- Keep accurate operational records
- Help execute sales and marketing strategies
- Support promotions to increase occupancy and revenue
- Track market trends and suggest improvements
- Report operational updates to the General Manager
- Attend departmental meetings to stay aligned on goals
- Review reports to identify opportunities for improvement
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Match
- Paid Time Off
- Hilton Travel Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
