AGM Hotel

Cadillac Jack's Gaming Resort•Deadwood, SD

1d•$50,000 - $55,000

About The Position

Assist the General Manager with the day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales. Responsible for goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals. The AGM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered. The Manager is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Will be responsible to complete the duties of General Manager during times when the General Manager is not available. Other duties may be assigned to meet business needs. Energetic, self-motivated leader with strong work ethic required. Excellent communication, organizational and customer service skills required. Ability to direct, oversee multiple tasks simultaneously. Ability to work and interact with employees on every level. Exceptional written and verbal communication skills Working knowledge of Excel and Word, knowledge of property management software systems a must Local market knowledge experience a plus, with emphasis on local, corporate and group business

Requirements

Energetic, self-motivated leader with strong work ethic required.
Excellent communication, organizational and customer service skills required.
Ability to direct, oversee multiple tasks simultaneously.
Ability to work and interact with employees on every level.
Exceptional written and verbal communication skills
Working knowledge of Excel and Word, knowledge of property management software systems a must

Nice To Haves

Local market knowledge experience a plus, with emphasis on local, corporate and group business

Responsibilities

Assist the General Manager with the day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales.
Responsible for goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
Work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Complete the duties of General Manager during times when the General Manager is not available.
Other duties may be assigned to meet business needs.