Assistant General Manager

TerrAscend•New Philadelphia, OH

10h•$48,000 - $63,500•Onsite

About The Position

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together. Sound like weed be a good fit? Here’s where you come in. Our next Assistant General Manager (AGM) will be supporting our Ratio Dispensary and responsible for effective performance management and execution of retail operations including merchandising, staffing, and patient order fulfillment processes. The AGM works closely with the General Manager to drive successful business management and financial performance of the dispensary. Where you’ll be planted This position will be on-site in our Ratio Cannabis dispensary. This role will require availability during nights, weekends, and holidays. To be blunt, this role will be about (Responsibilities):

Requirements

Minimum of one (1) year of management experience in retail, restaurant, food, or other service industry with responsibility for financial results
Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience
Proven track record of working effectively with customers/patients (5+ years preferred)
Ability to create and maintain a customer-focused culture

Nice To Haves

Cannabis experience a major plus

Responsibilities

Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction.
Ensure that all deadlines are met and take accountability for completion.
Drive a culture of positive employee engagement with a strong focus on inclusion & diversity
Develop, coach and consistently execute Ratio/TerrAscend's service standards.
Ensure consistent execution of steps of service by using tools such as quarterly departmental staff meetings, and customer feedback.
Constantly work to improve standards and customer satisfaction.
Actively manage inventory, recalls, customer service complaints and pricing to meet cost and sales targets.
Effectively manage cash controls and financial reporting.
Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to TerrAscend standard.
Effectively manage service labor, scheduling and payroll.
Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies.
Work closely with grower-processors to understand and learn about their products.
Work with the General Manager to meet all regulatory requirements.
Correct all violations with a sense of urgency.
Work with TerrAscend’s corporate office (finance, marketing, HR) to ensure standards are met.
Maintain open lines of communication with staff, both management and hourly employees.
Promote open feedback from retail staff, medical professional team, and marketing department.
Oversight of Safety and Facility Management.
Become a subject matter expert in the state specific cannabis systems. (i.e. MJ Freeway, metrc, Dutchie, Leaf)

Benefits

Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness .
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.