Assistant Innkeeper

John Rutledge House Inn•Charleston, SC

About The Position

With an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, John Rutledge House Inn is proud to represent the city of Charleston. We are seeking an Assistant Innkeeper to assist with the overall management and hospitality at our historic boutique hotel. The Assistant Innkeeper is tasked for upholding its world-class reputation for hospitality, service, and luxury. The Assistant Innkeeper is directly responsible for the following departments: Front Desk/Concierge, Bell Staff, Guest Services, and the maintenance of the physical plant.

Requirements

Customer-oriented and friendly with a passion for providing exceptional customer service.
Two years of experience in the Hotel/Hospitality Industry - preferably in a supervisory position
Able to work both independently and as a member of various teams while maintaining a high level of performance.
Strong organizational, problem-solving, and analytical skills
Proven ability to supervise and motivate staff.
Must be able to demonstrate a proficiency with computers, familiarity with Microsoft Office programs and general knowledge of booking and reservation software.
Must have flexible, full time availability including weekends and holidays.

Nice To Haves

Bachelor's Degree in Hospitality or related field preferred.

Responsibilities

Front Desk/Concierge Supervision:
The Assistant Innkeeper is required to work two 3pm - 11pm desk shifts.
Review all daily arrivals and ensure special requests are adhered to.
Assist with arrivals and departures as needed and review third party reservations.
Respond to inter-office email system and external communications.
Ensure all Service Standards are met by employees.
Provide technical support for the property management system.
Responsible for gift shop and office supply inventory
Bell Staff/Houseman Supervision:
Review daily checklist with bell staff.
Ensure all Service Standards are met by employees.
Ensure gathering area is prepared for nightly social hour.
Other duties: (performed either in conjunction with or in the absence of the Innkeeper)
Inspect the property and identify deficiencies.
Prepare bank deposits, review petty cash requests.
Register A/R and A/P daily including commission reports.
Review attendance records and prepare payroll reports.
Prepare monthly expenditure reports.