Assistant Manager, Airport Landside Operations, Employee Parking

Port of Seattle•SeaTac, WA

About The Position

As the Assistant Manager, Airport Landside Operations, Employee Parking, you will manage the daily operations of the airport’s remote Employee Parking facilities and oversee compliance and training for the Commercial Driver License (CDL) busing program. You will oversee the 24/7 operations of Employee Parking facilities across multiple sites, ensuring safe, efficient, and compliant service. You will liaise with Construction Managers on projects affecting employee parking operations ensuring ongoing accessibility, safety, and efficiency through collaboration with contractors, facilities teams, and stakeholders. You will serve as the primary contact for facility emergencies, promptly addressing operational incidents and implementing improvements to minimize disruption. You will lead, coach, and mentor direct report(s), providing guidance and performance feedback for drivers and Landside Supervisors. You will support the operation and management of the Airport Landside Operations department by assisting with budget development, payroll oversight, scheduling, process improvement, and employee/labor relations. You will ensure systems used in Employee Parking bus operations, pre-and-post-trip inspection check lists, bus tracking, passenger counts, video systems, are operational and useful. You will oversee driver health and safety concerns on a wide variety of issues such as medical accommodation, driver ergonomic assessment, and Department of Transportation (DOT) medical certification program administration. You will serve as the subject matter expert on the Defensive Driving programs, Federal Motor Carrier Safety Standards, Washington State CDL licensing regulations, and the Federal Transit Administration (FTA) drug and alcohol regulations. You will maintain strong relationships and communications with all stakeholders, respond to stakeholder feedback with timely solutions, and escalate to higher levels of leadership as needed.

Requirements

Four (4) years of experience working in airport operations or a transportation operations environment, with experience developing and implementing training curricula.
Two (2) years of supervisory/lead/mentor experience including leading a project or process.
Valid Washington State Driver License.
Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
Problem Solver – You can analyze complex situations, identify root causes, and implement effective solutions in a timely manner. You are flexible, resilient, and can make quick decisions when faced with operational challenges or irregular operations.
Effective Communicator – You can engage in active open and productive dialogue and have effective presentation and public speaking skills with groups of all sizes. You write concise, organized, and clear communications to internal and external customers.
Leader – You can effectively collaborate with internal teams and external partners for the purpose of building partnerships with key individuals or groups. You resolve conflicts or issues diplomatically.
Organized – You can manage multiple concurrent priorities and possess time management skills including prioritizing work and meeting deadlines in a fast-paced environment.

Nice To Haves

Valid Washington State Commercial Driver License (CDL) Class B with a Passenger (P1) endorsement and a Department of Transportation Medical Certification.
Bachelor’s Degree in Business Administration or Management and/or an American Association of Airport Executives Certified Manager (CM) Certification.

Responsibilities

Manage the daily operations of the airport’s remote Employee Parking facilities and oversee compliance and training for the Commercial Driver License (CDL) busing program.
Oversee the 24/7 operations of Employee Parking facilities across multiple sites, ensuring safe, efficient, and compliant service.
Liaise with Construction Managers on projects affecting employee parking operations ensuring ongoing accessibility, safety, and efficiency through collaboration with contractors, facilities teams, and stakeholders.
Serve as the primary contact for facility emergencies, promptly addressing operational incidents and implementing improvements to minimize disruption.
Lead, coach, and mentor direct report(s), providing guidance and performance feedback for drivers and Landside Supervisors.
Support the operation and management of the Airport Landside Operations department by assisting with budget development, payroll oversight, scheduling, process improvement, and employee/labor relations.
Ensure systems used in Employee Parking bus operations, pre-and-post-trip inspection check lists, bus tracking, passenger counts, video systems, are operational and useful.
Oversee driver health and safety concerns on a wide variety of issues such as medical accommodation, driver ergonomic assessment, and Department of Transportation (DOT) medical certification program administration.
Serve as the subject matter expert on the Defensive Driving programs, Federal Motor Carrier Safety Standards, Washington State CDL licensing regulations, and the Federal Transit Administration (FTA) drug and alcohol regulations.
Maintain strong relationships and communications with all stakeholders, respond to stakeholder feedback with timely solutions, and escalate to higher levels of leadership as needed.