Assistant Manager - Airport Operations Ramp Service

United Airlines•Chicago, IL

5d•$88,259 - $107,873•Onsite

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The Assistant Manager – AO Ramp Services is responsible for the day-to-day operational management and oversight of Ramp Services activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture. This is an onsite role in Chicago at ORD. Strategic Leadership · Direct ramp operations, establish and execute performance standards for operational excellence, execute our safety strategy · Develop, implement/execute operational strategies to optimize aircraft turnaround times, process execution, SOP compliance, and manpower utilization Team Leadership & Development · Ensure all applicable departmental training is completed in a timely manner and coordinate development of additional training as needed · Build a high-performing team culture focused on dignity and respect for each other, , accountability, and operational excellence · Develop supervisors and frontline employees through coaching and interaction Safety & Compliance · Drive departmental safety oversight, proactive safety initiatives, and communication · Eliminate safety threats through robust frontline communication and ensure all team members maintain focus on safety excellence · Ensure exceptional safety compliance as well as execution of all security protocols required by United Airlines, airport authorities, government agencies, and FAA/DOT · Plan, coach, and safely execute all departmental operations Operational Excellence · Provide strategic oversight of applicable areas of operations to include: bag room, baggage execution, planeside, TOB and other airport operational areas · Lead and execute department-level planning for irregular operations, weather events, and peak travel periods · Achieve operational performance metrics including Turn Compliance Index (TCI), local and transfer bag execution, mishandled bag ratio (MBR), Bags to Claim, and D:0

Requirements

Associate Degree or 2+ years of relevant professional experience
1+ years of leadership experience
Demonstrated success in people management, decision-making, and goal-directed leadership
Strong problem-solving skills with ability to apply continuous improvement methods and process identification / execution
Familiarity with Airport safety and operational procedures
Familiarity with a driven data-driven operational environment
Effective management of unionized workforce
Excellence in team leadership and mentorship
Commitment to promoting a safe working environment
Ability to manage 24/7 operations with onsite presence, ability to work any shift, extended hours and, weekend work
Legal authorization to work in the United States without sponsorship
Ability to drive in AOA zones and pass all required training, security/background, and postal checks

Nice To Haves

College Degree or related field experience in an airline operational environment
Project Management Experience

Responsibilities

Direct ramp operations, establish and execute performance standards for operational excellence, execute our safety strategy
Develop, implement/execute operational strategies to optimize aircraft turnaround times, process execution, SOP compliance, and manpower utilization
Ensure all applicable departmental training is completed in a timely manner and coordinate development of additional training as needed
Build a high-performing team culture focused on dignity and respect for each other, , accountability, and operational excellence
Develop supervisors and frontline employees through coaching and interaction
Drive departmental safety oversight, proactive safety initiatives, and communication
Eliminate safety threats through robust frontline communication and ensure all team members maintain focus on safety excellence
Ensure exceptional safety compliance as well as execution of all security protocols required by United Airlines, airport authorities, government agencies, and FAA/DOT
Plan, coach, and safely execute all departmental operations
Provide strategic oversight of applicable areas of operations to include: bag room, baggage execution, planeside, TOB and other airport operational areas
Lead and execute department-level planning for irregular operations, weather events, and peak travel periods
Achieve operational performance metrics including Turn Compliance Index (TCI), local and transfer bag execution, mishandled bag ratio (MBR), Bags to Claim, and D:0