Assistant Manager, Training

Navy Federal•San Diego, TX

About The Position

To assist in the planning and management of the functions of a multi-location full spectrum training operation. Manage the implementation of complex projects and training of learner centric curriculum. Ensure learning solutions and programs align with strategic business initiatives and that they achieve business and training objectives. Oversee proper allocation of resources used for the development of a skilled and capable workforce to include the success of branch employees through professional development planning.

Requirements

Significant experience in evaluating the effectiveness of courses and learning products and delivery methods
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Supervisory or management experience
Review daily operations and project plans, and make recommendations/solutions to manager to implement changes/corrections
Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
Significant experience in leading, guiding and mentoring others
Research, gather and synthesize data; present conclusions and recommendations to management and/or team members
Experience in budget forecasting and cost benefit analysis
Effective skill resolving conflicting requests and meeting changing requirements
Advanced skill exercising initiative and using good judgment to make sound decisions
Effective developing and implementing programs in a leadership role
Effective skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced skill recruiting, retaining, coaching and motivating employees to achieve production results
Advanced organizational, planning and time management skills
Advanced skill interacting tactfully and effectively in difficult situations
Advanced verbal and written communication skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill communicating with all levels within an organization
Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Strong analytical, planning, organizational, and problem solving skills
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective skill in the use of PCs and related software packages
Bachelor's Degree in a related field, or the equivalent combination of education, training, and experience

Nice To Haves

Knowledge of principles and methods for curriculum and instructional design, and adult learning theories
Working knowledge of banking/financial industry trends, products and services
Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Must have valid Drivers License

Responsibilities

Build and maintain relationships with team members, management, key stakeholders and/or external contacts(vendors, etc.)
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Partner with leadership to coordinate, execute and maintain programs and initiatives
Accomplish results through supervisors or highly experienced staff employees
Act as supervisor/manager in the incumbent's absence
Direct subordinate supervisors to meet schedules and resolve technical or operational problems
Become involved in daily operations when required to meet schedules or to resolve complex problems
Oversee/direct Drive the implementation of training methodologies, technologies, adult learning principles, practices, program content, design, delivery and modalities through collaboration with counterparts and stakeholders across the organization ensuring alignment with companywide and business unit objectives
Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
Identify potential issues that arise during the course of research projects and escalate and communicate these to management and internal clients for awarenessctionesolution
Interpret and execute policies and procedures that typically affect subordinates organizational unit(s)
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
Serve as consultant to management in analyzing training programs and establishing standards
Serve as point of contact for responding to escalated inquiries from staff and management complex/Difficult
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Lead the evaluation of and calibrate programs and their delivery methods to ensure they deliver business results
Advise group/work unit regarding tasks, operations & projects
Analyze data/information, prepare reports and present recommendations/solutions to management for decision making
Anticipate business issues and identify solutions
Ensure clear concise and effective communication
Assist in planning and managing training resources, programs and systems to develop, design, implement and deliver learning solutions
Ensure training and documentation is in full compliance with all applicable statutory requirements and Navy federal policies, procedures, rules, regulation and values
Determine and establish organizational communication and messaging strategies to meet business needs
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations
Other duties as assigned