Assistant Manager - Cold River Camp

APPALACHIAN MOUNTAIN CLUB • North Chatham, NH

24d • $1,050 - $1,050 • Onsite

About The Position

The Appalachian Mountain Club (www.outdoors.org) is the oldest conservation and recreation organization in the United States at almost 150 years old. The AMC mission is to foster the protection, enjoyment and understanding of the outdoors, with a focus on the mountains, forests, rivers, and trails from Maine to Virginia. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, lodges, huts, and volunteer camps & cabins as well as its policies, and procedures.
Cold River Camp (CRC) is a volunteer camp and cabin that has been operating for just over 105 years and is on the Maine/ New Hampshire border tucked away in peaceful Evans Notch. Cold River Camp is a full-service AMC facility offering individual cabin accommodation. White Mountain National Forrest (WMNF) rivers, ponds, back roads, and hiking trails surround Cold River Camp where guests launch daily adventures and outdoor exploration. Family-style meals are served in the lodge dining room for breakfast and dinner and a trail lunch is put out fresh each morning for guests to assemble their own lunches to their preference. Guests, who consist of individuals, couples, small friend groups, large and small families, stay for week-long sessions from late June through Labor Day.
More information about Cold River camp can be found by visiting www.outdoors.org or www.amccoldrivercamp.org.
Summary Description:
The Assistant Manager’s primary responsibility is to assist the Manager in the day-to-day summer operation of Cold River Camp, while maintaining a welcoming, friendly, and safe atmosphere for all guests and staff. The Assistant Manager works on-site for the start-up weeks and nine full-service weeks hosting guests, working with the manager to accomplish the tasks described below. Cold River Camp and its seasonal staff are supported by a dedicated volunteer committee that provides management and operational oversight. Fall and spring basic service guest offerings are managed by off-season managers.
Private Room and Board are provided.

Requirements

• Ability to stand, sit, bend at waist, carry up to 40 pounds, lift at least 25 pounds from floor level to waist level and operate food service and housekeeping appliances.
• Ability to be able to climb stairs, walk uneven terrain among facilities spread around the property, and handle temperature extremes in this rustic setting.
• Excellent customer service and relationship building skills.
• Ability to be a team player with a detail-oriented, fast-paced environment.
• Excellent communication skills and the ability to work with people of diverse backgrounds in an inclusive environment.
• Must be able to work at a computer and programs such as Word, Excel, Google Doc, Quickbooks, etc with a fairly high degree of proficiency.
• Ability to complete small building and ground repairs.

Nice To Haves

• First Aid certification not required but helpful.

Responsibilities

• Guest Relations: Ensure a safe and enjoyable experience for all guests. Greet arrivals warmly, foster a sense of community, and maintain positive guest interactions. Serve as Camp host when the Manager is off duty, and co-host when both are present.
• Camp Operations & Staff Management: Assist the Manager with Prep Week activities, including camp setup, cleaning, and staff training. Collaborate with the Manager to ensure the smooth running of daily operations throughout the season. Play an active role in maintaining high morale among staff by fostering a supportive and positive work environment. Work closely with the Manager to encourage open communication, recognize staff achievements, and provide guidance as needed. Ensure positive interactions with hike leaders and guests by setting a tone of hospitality and professionalism, reinforcing the camp's welcoming atmosphere. Together with the Manager, create a cohesive, motivated team that contributes to a positive, uplifting experience for both staff, hike leaders, and guests.
• Croo Supervision: Oversee croo duties, including cabin service, building cleaning, and grounds maintenance. Manage the croo schedule, address concerns, and serve as the primary point of contact for staff-related inquiries. Ensure tasks are completed efficiently and in a timely manner by actively monitoring progress and offering support when needed. Be willing to step in and assist the croo with tasks or provide guidance to ensure the work is completed to standard. This may include helping with cleaning, meal service, and general camp upkeep during busy periods or when additional assistance is required.
• Camp Maintenance Support: Assist with the ongoing maintenance of Camp facilities and grounds. Track necessary repairs, prioritize projects, and collaborate with the Manager on work schedules. Report issues requiring professional expertise to the Manager or CRC Chair.
• Administrative Support: Assist with guest checkout processes, including collecting payments, settling weekly finances, and completing other administrative office tasks as needed. Take and complete new reservations, ensuring a smooth and efficient booking process. Contribute to the development and maintenance of camp policies and procedures to enhance operational efficiency and improve the guest experience. Collaborate with the Manager to identify areas for improvement and implement strategies that streamline daily operations, helping to create a more organized and effective camp environment.

Benefits

• Room & Board: Onsite housing + meals are included.
• Insurance: Available with positions that are 6 months or longer and when working greater than 32 hours per week
• Retirement: Voluntary 403(b) Contribution
• Paid Time Off: earn up to 10 days of paid earned time depending on length of service
• Other Team Member Perks: 30% discount on AMC Merchandise Free Annual AMC Membership 4 Free nights at AMC locations Prodeals discounts on equipment & gear and more!

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees