Assistant Manager

Marcus Corporation•Collegeville, PA

12d•Onsite

About The Position

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets. This position reports to the General Manager/Manager. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position

Requirements

Minimum 18 years of age
Supervisory experience in a high volume movie theatre, retail or hospitality environment
Possess strong interpersonal, verbal, and written communication skills
Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry
Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs
Ability to stay calm under pressure or during difficult situations
High school diploma or equivalent
Ability to obtain food handling licenses as required by local/state laws
Ability to obtain any government and hospitality required license or certificate. Example: State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc

Responsibilities

Ability to work and problem solve independently
Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates
Learn and understand cash handling, pulls, server check out, & deposit preparation
Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures
Understand daily business objectives including: staffing levels for the day, events, specials, etc.
Help maintain internal inventory control including daily soft counts, validation & corrections
Ability to train, motivate and develop staff
Use forecasted business levels/attendance to assist with associate schedules
Assist with daily revision of timesheets and payroll, as needed
Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service
Assist GM with hiring, training and associate development
Operate projection equipment including projectors, servers and sound equipment.
Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc.
Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance
Answer all NPS comments and manage theatre inbox
Facilitate any guest issues and create a positive recovery for the guest
Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed
Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics
Understanding PCI compliancy and how to handle any safety concerns in the building (Accident Reports, TCAT, etc)
Working knowledge of computer systems (including Microsoft® Word, Excel, POS System) and technology within the facility including troubleshooting and resolution of any issues(Vista, Cielo, etc)
Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
Process daily corporate office or supervisor requests via phone and email
Coach and counsel associates and understand the procedures involved to do so
Understanding the new hire process , necessary paperwork/documents and orientation process
Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager