Assistant Membership Concierge Leader

Life Time • Easton, PA

2d

About The Position

The Assistant Membership Concierge Leader supports the Membership Concierge Leader in delivering a best-in-class member and guest experience through daily leadership of the Concierge Team. This role serves as a player–coach, leading from the front while helping develop team members, execute service standards, and ensure operational excellence across all Concierge functions. Positioned between the Membership Concierge III and the Membership Concierge Leader, the Assistant Leader plays a critical role in onboarding, coaching, and day-to-day execution while gaining the leadership experience necessary to advance into a full Membership Concierge Leader role. This role partners closely with club leadership to drive seamless member connectivity, retention, and engagement.

Requirements

• High School Diploma or GED
• 1-2 Years in Customer Service

Nice To Haves

• Bachelor’s Degree in Hospitality
• Hospitality industry experience
• Health and Fitness industry experience
• Current or former member of Life Time

Responsibilities

• Assists in casting, onboarding, training, and certifying Membership Concierge Team Members
• Supports corrective action and performance management in partnership with the Membership Concierge Leader
• Acts as a player–coach, consistently delivering elevated service while modeling Life Time standards and behaviors
• Provides real-time coaching, feedback, and performance support to improve member engagement and sales behaviors
• Leads in zone as a Member Connectivity Specialist, building value-based relationships with members and guests
• Supports service recovery efforts, resolving member concerns quickly and professionally
• Ensures consistency in check-in experience, phone handling, and brand-aligned communication
• Partners with other departments to connect members to programs, services, and events aligned with their goals
• Assists with schedule creation, zone rotations, and coverage to ensure optimal staffing and service flow
• Supports execution of business protocols including new member acquisition, retention, and connectivity initiatives
• Ensures adherence to policies, procedures, and operational standards at the front desk
• Completes administrative tasks as needed, including reporting, documentation, and follow-up communication
• Supports department performance related to acquisition, retention, and connectivity metrics
• Helps reinforce sales and retention strategies through daily execution and coaching
• Assists with team communication, meeting preparation, and rollout of initiatives from club leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED