Assistant Membership Director

Crossroads YMCA•Crown Point, IN

5d•$19•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Assistant Membership Director plays a key role in overseeing membership services and engagement strategies. They are responsible for delivering exceptional service to members, guests, and program participants, promoting memberships and programs, and maintaining a welcoming environment. The Membership Assistant Director is expected to embody the YMCA values, work collaboratively with the team, and lead efforts that foster a sense of community and belonging. As a leader at the Y, the Assistant Membership Director ensures an inviting and inclusive environment that serves all members and guests.

Requirements

Minimum 2 years job related experience required.
Pulse 101, Listen First, Advancing Equity: Understanding My Biases, and I Hear You Service with Care trainings must be completed within 30 days of hire.
Pulse 201, Cause Driven Tour, Appointment King, Intro to Y’s Cause and Culture, and Y’s Way to Service Engagement trainings.
Pulse 301, Dimensions of Diversity, Supervisor’s Role in Conflict Management, and De-escalation trainings.
Certifications required within 30 days of hire: CPR Pro and New Leader Orientation.
Complete Service Standards training within 60 days of hire.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Excellent interpersonal, communication, and problem-solving skills.
Able to work independently and with minimal supervision.
Organized and detail oriented.
Adept computer skills in Office 365.
Must be able to work flexible hours including evenings, weekend, and holidays.
Ability to respond to safety and emergency situations.

Nice To Haves

Associate’s degree in related field or equivalent is preferred.

Responsibilities

Consistently deliver an exceptional customer experience by anticipating needs, personalizing interactions, and proactively finding ways to exceed expectations.
Foster a welcoming and inclusive environment by engaging with customers in a friendly, solution-oriented manner, ensuring every interaction leaves a lasting positive impression.
Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
Builds relationships with members; helps members connect with one another and the YMCA.
Lead Member Engagement team members in providing exemplary customer service through building relationships, assisting in reaching personal goals, and instilling a sense of belonging.
Adheres to the organization’s policies and procedures.
Assists in recruiting, hiring, onboarding, training, and development of team members.
Assist with the facilitation of association membership trainings.
Provides active, hands-on supervision while delivering direct services for a significant percentage of the workload.
Schedules and processes payroll functions.
Supports budget development.
Engages with the community and team members to support the Annual Campaign efforts.
Models relationship building in all interactions through Listen First.
Responds to all member and community inquires and/or complaints in a timely manner.
Performs other duties as assigned.