Assistant Retail Manager

American Bank of Commerce•Lubbock, TX

About The Position

Are you looking for a long-term career that is service-oriented, where you can provide support and exceptional service in a professional work environment? We are seeking a highly motivated and detail-oriented Assistant Retail Manager to join our team. As an Assistant Retail Manager, you will be responsible for ensuring that our customers receive exceptional service, managing daily operations, and supporting the Retail Manager in achieving sales goals. We are currently seeking an Assistant Retail Manager at our 82nd and Indiana branch in Lubbock, TX. At ABC Bank, we are committed to Growing Relationships , Simplifying the Process , and Doing the Right Thing in everything we do. We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships. We also understand that navigating the world of finance can be complex. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute. At the core of our company is a commitment to Doing the Right Thing —always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us. Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward.

Requirements

Must have a good working knowledge of Retail Operations (i.e., teller operations, new accounts and safe deposit box)
Must be detail oriented, excel in customer follow-up and be proficient in working with numbers and research of account history and transactions.
Must pass background checks, credit check and drug test.
Work schedule flexibility is a must.

Responsibilities

Ensure that customers receive excellent service by opening and maintaining accounts, providing product referrals, processing transactions, and handling customer complaints and questions in person or by phone.
Provide guidance and coordinate training to branch personnel on operating problems, changes in policy and/or procedure, and compliance.
Actively participate in branch promotions and sales initiatives to achieve sales goals.
Supervise and coordinate the work of branch personnel to ensure that tasks are completed accurately and efficiently.
Assist the Retail Manager in managing daily operations, including scheduling, inventory management, and cash handling.
Maintain a clean and organized work environment to ensure a positive customer experience.
Ensure compliance with company policies and procedures, as well as federal and state regulations.
Ensure customer services are provided; including opening and maintaining accounts, product referrals, processing teller transactions and handling customer complaints and questions in-person or by phone.
Refer unresolved customer grievances to designated departments for further investigation.
Communicate with management and other departments to expedite work and resolve problems.
Plan, prepare and devise work schedules according to budgets and workloads.
Ensure that standard operating procedures are followed.
Assist in coordination of branch meeting or activities with all departments.
Assist in staff sales development activities and training.
Ensure that Synapsys is fully utilized by teller staff and help ensure tellers meet referral goals.
Resolve conflicts and negotiate issues with teller staff.
Observe and evaluate teller staff performance; including reviewing reports, records and applications for accuracy and content, correct errors and complete and conduct reviews.
Ensure that all audit and exam issues are reviewed and corrected.
Works in cooperation with the Retail Manager on budget, staffing and other branch issues.
Operate computer programs with specialized software and machines to record store and analyze information, use 10-key, type at least 25 wpm to perform calculations and produce documents.
Completes monthly RAP (Retail Action Plan).
Maintain Safe Deposit Boxes if present at location.
Maintains branch security, including but not limited to; opening and closing assignments, communications of alarm codes and coordinate with vendors for alarm code changes.
Perform general office duties such as filing, answering telephones and handling routine correspondence in a timely manner.
Comply with all state and federal regulations.
Attend training as required to maintain compliance competency.
Other duties as may be assigned by management.
Adhere to all relevant security responsibilities as outlined in the Bank’s Information Security Program and Written Security Programs.