Assistant Retail Manager

Carmel Country Club•Charlotte, NC

23h

About The Position

The Assistant Retail Manager supports the day-to-day operations of the Carmel’s golf shop by delivering an elevated, highly personalized retail experience for members and their guests. This role works closely with the Retail Manager to ensure exceptional service standards, aesthetically pleasing merchandising, and efficient retail operations.

Requirements

Preferred at least 1 year of experience in luxury retail, hospitality, or private club environment
Strong service instincts with a polished, professional presence
Proficiency with POS systems and retail inventory management
Exceptional attention to detail and organizational skills
Flexible availability, including weekends, holidays, and key club events

Nice To Haves

Experience in private clubs, luxury retail, or high-touch hospitality
Strong interpersonal skills
Team-focused, dependable, and service-driven
Desire to grow within a premier private club setting

Responsibilities

Deliver personalized and anticipatory service to members and guests
Develop familiarity with member preferences to provide tailored product recommendations
Handle special orders, gifting needs, and member requests with accuracy and attention to detail
Assist with receiving, tagging, and presentation of merchandise
Conduct regular display changes to ensure shop has a regular “refreshed” appearance
Monitor inventory levels & support regular physical inventories and reconciliation processes
Provide informed input on product selection based on sales performance and member demand to the Retail Manager
Support daily golf shop operations as needed.
Ensure sales transactions and member charges are processed accurately and professionally
Maintain an impeccably organized, visually refined retail environment
Assist in executing seasonal merchandising plans and product launches
Assist with sales reporting and operational documentation
Support tournaments, member events, and special club initiatives as needed
Collaborate with the golf professional team to ensure seamless member experiences

Benefits

Competitive wages paid biweekly
Paid time off
Cost-shared medical & prescription benefits
Club paid basic life insurance, long and short-term disability
Dental, vision, life insurance, Health Savings Account
401k with Club match for eligible team members
Daily meals, sodas, and ice cream located in a comfortable, air-conditioned environment inside the clubhouse
Golf and tennis playing privileges
Discounts on items in our Tennis and Golf shops
Training and growth opportunities