Assistant Shift Manager Table Games

San Manuel Band of Mission Indians•Las Vegas, NV

About The Position

The position is responsible for supporting the Casino Shift Manager by providing direct oversight of the casino floor and by serving as the Casino Shift Manager designee as needed, consistent with the SMGHA Brand. The individual has direct supervision of the designated table games floor area and helps foster strong employee engagement, effective employee communication, and excellent guest service. The position will oversee daily game protection, floor operational tasks, and employee performance and satisfaction. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Requirements

Bachelor’s Degree or equivalent experience or a minimum of 2 years related experience required and at least 6 years of table games work experience.
Previous experience managing table games operations in a similar resort setting.
Gaming license/registration as required by jurisdiction(s)
Ability to establish credibility and rapport with other leaders both within and outside department.
Sound judgement and superior problem solving and decision-making skills.
Effective listening skills
Ability to establish credibility and rapport with employees and guests.
Interpersonal skills to deal effectively with complaints, conflicts, or disputes.
Ability to foster a culture of excellent guest service, high levels of employee engagement, and an overall positive work environment.
Strong overall knowledge of table games operations, dealing, standards, and rules.
Ability to effectively communicate in English, both oral and written forms.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
Must be able to work varied hours, including weekends and holidays.
May be exposed to smoke
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, employees, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols

Responsibilities

Oversee daily table games operations, including opening and closing duties for the assigned shift, game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demands.
Ensure that games are dealt with a high degree of proficiency.
Support all duties assigned to the Casino Shift Manager by assisting with task completion and by serving as the Casino Shift Manager designee as needed.
Maintain integrity of table games equipment, and conduct reviews and analyses of new games and technology to make recommendations and improvements
Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations.
Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected.
Notify Vice President of Casino, Casino Director or Casino Shift Manager of any unusual events, circumstances, missing items or alleged theft.
Assist the Casino Shift Manager to Interview, select, train, supervise, and counsel other table games employees for the efficient operation of all table games operational functions for the assigned shift.
Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development.
Perform other job-related duties as requested.