Assistant Spa Director

Heights Wellness Retreat - Raleigh•Holly Springs, NC

13h

About The Position

At Heights Wellness Retreats, we believe that wellness is not a luxury-it’s a lifestyle. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof. We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise: Join a Retreat that’s Redefining Wellness! Why You’ll Love It Here: Beautiful, tranquil retreat environment Best-in-the-industry treatment equipment Luxurious linens and high-quality products provided Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more Company Perks Flexible Schedules Robust Leadership Training Professional and Safe Environment Paid Training, Employee Discounts, and more Competitive Pay includes tips, commission, and bonus opportunities Schedule/Expected work hours 6–8-hour shifts Must be able to work varied shifts to include evenings, weekends, and holidays. Company Overview – At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

Requirements

Minimum one year of experience in membership sales.
Excellent at guest communication

Nice To Haves

Minimum of one year of leadership experience in wellness or spa service setting is preferred.
Working knowledge of Zenoti or similar spa management software is preferred.
Familiarity with operating standards in a branded or franchise environment is preferred.

Responsibilities

Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
Promote the therapeutic and wellness benefits of massage and skincare therapy.
Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
Foster meaningful connections that empower guests on their wellness paths.
Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
Assist with recruitment, hiring, training, and developing and retaining team members.
Facilitate front desk associate training and coaching with role-playing to support membership sales.