Assistant Spa Manager

AccorHotel•New York, NY

5d•$90,000 - $90,000

About The Position

The Assistant Spa Manager supports the Spa Manager in the daily operation and leadership of the spa. This role is highly hands-on and guest-facing, ensuring service standards are upheld, team members are supported, and operations run smoothly throughout each shift. The Assistant Spa Manager acts as Manager on Duty in the spa when needed and plays a key role in staff supervision, scheduling support, and guest experience execution.

Requirements

2–3 years of experience in spa, wellness, or luxury hospitality operations
Supervisory or leadership experience preferred
Strong guest service and service recovery skills
Familiarity with spa booking systems and POS platforms
Knowledge of spa treatments and wellness offerings
Polished, guest-facing presence
Strong multitasking and organizational abilities
Team-oriented leadership style
Calm and solutions-focused under pressure
Attention to detail and consistency in execution

Responsibilities

Support daily spa operations, ensuring all services and facilities meet brand and service standards
Act as Manager on Duty during assigned shifts, overseeing flow, guest needs, and team performance
Assist with scheduling, timekeeping, and shift coverage adjustments
Ensure opening and closing procedures are properly executed
Greet guests and ensure a warm, seamless spa experience
Address guest concerns promptly and professionally, escalating as needed
Support VIP guest experiences and special requests in coordination with leadership
Monitor guest feedback and assist in implementing service improvements
Supervise spa reception, attendants, and therapists during service
Assist with training, onboarding, and coaching of new team members
Reinforce service standards, grooming, and professionalism
Support performance documentation and corrective action as directed
Assist with inventory tracking, supply ordering, and retail restocking
Support daily reporting, booking oversight, and revenue tracking
Ensure compliance with licensing, safety, and operational procedures
Communicate operational updates to Spa Manager and cross-functional partners