Assistant Store Director, Client Development

Saks•Woodbury, MN

22d•Onsite

About The Position

As the Assistant Store Director, Client Development, you will lead by example in delivering high-touch, personalized service that deepens client relationships and drives loyalty. You’ll coach the team to engage meaningfully with clients, interpret customer signals, and tailor experiences that reflect individual preferences and needs. Using business insights and client data, you will refine outreach strategies, support brand-building events, and drive results tied to clienteling, sales goals, and program adoption. In the Store Director’s absence, you will serve as the store leader—ensuring smooth operations while maintaining a strong focus on client engagement and business performance.

Requirements

Proven leadership experience in a customer-focused, relationship-based retail environment
Deep understanding of clienteling strategies and personalized service best practices
Strong coaching ability in areas of selling, client engagement, loyalty programs, and service recovery
Experience using data and insights to shape sales and client development strategies
Ability to create and execute in-store experiences and events aligned with brand standards
Skilled in driving performance through goal-setting, feedback, and accountability
Strong communication, planning, and decision-making skills
Comfortable making independent operational decisions when acting as store leader
Flexibility to work evenings, weekends and public holidays

Responsibilities

Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
Create memorable in-store experiences tailored to individual clients
Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions
Coach team on asking the right questions and reading customer signals
Lead by example in client interaction and personalization
Refine sales and client strategies by generating insights and adjusting tactics to meet business goals
Adapt outreach client and event strategies based on business needs or feedback
Coach team on actions tied to client engagement, sales goals, and clienteling targets
Use product knowledge to inform strategic business decisions and coaching
Provide coaching and training on credit, loyalty and clienteling strategies
Focus on achieving targets while holding the team accountable for performance and results
Create and execute event strategies, client communication flows and brand standards
Use business insights and calendar planning to drive long-term client development
Act as de facto store leader in the Store Director’s absence, using sound judgment to maintain operations and optimal customer experience