Assistant Store Manager - Floater

COMMUNITY AID INC•Harrisburg, IL

6d•$45,000 - $65,000

About The Position

PURPOSE OF THE ROLE: The ASM Floater is a management development opportunity connected to expanding store leadership capabilities and succession planning for Store Management or other CommunityAid leadership roles. This position is expected to travel to all our locations to support store management through training, development, and to cover PTO or Call Off’s as needed. They will provide oversight into the assigned location for the full range of Assistant Store Manager activities, resulting in positive experiences for both employees and customers as well as retail profitability, all in a manner consistent with our Mission and Values. The ASM Floater sets expectations for the proper execution of policies and procedures and respond as appropriate to employee performance. Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

Requirements

High School diploma or equivalent required
Minimum of one-year experience in a supervisory role within a comparable production, retail, or service-oriented business preferred
Experience effectively managing in a fast-paced, professional work environment
The ability to properly handle and maintain confidential information
Flexibility with scheduling and availability to work evenings and weekends on a regular basis
Proficient in reading, writing, and speaking English
Must have a valid Driver’s License
Must be eligible to work in the U.S without sponsorship
Adherence to consistent attendance and weekly hours expectations based on full-time/part-time/seasonal non-exempt(hourly) status

Nice To Haves

Associate or bachelor’s degree related to business management preferred

Responsibilities

Location Flexibility This position will travel between all CommunityAid locations to support stores to meet operational goals and objectives. Travel assignments will be given by a Regional Manager and/or Director of Operations.
Oversees interactions at the front-end area of the sales floor to ensure and promote a consistent positive shopping experience and to deter theft. Handles customer complaints promptly and professionally.
Trains the Retail Floor Supervisor and Front End Trainer on cash handling procedures including counting cash drawers, reconciliation, deposits, and bank runs, while maintaining the safe’s security. Supervises cash management procedures, ensuring adherence for Retail staff, including the Retail Floor Supervisor, Retail Associates, and Front End or Retail Floor Trainers. Oversees the delivery of training by the Front End Trainer, verifying it is executed efficiently and adheres to company policies and procedures.
Monitors the quality of Production products prepared for the retail floor. Adjusts pricing based on data provided by the Operations Manager. Collaborates with store management to assess and address inventory and ragout trends. Ensures Warehouse and Procurement inventory are completed following standard operating procedures. Tracks production metrics, effectively communicates with Associates and Production Other Trainer, and collaborates with the team to consistently meet and exceed standards. Conducts floor walk of all areas, sharing insights with Store Management to ensure alignment. Takes responsibility for the overall function of the store when the Store Manager, Operations Manager, and Assistant Managers are not present.
Oversees associate staff at the location as assigned/needed. Evaluates potential candidates for cultural alignment and position fit through phone interviews and on-site interviews. Manages the selection and integration of new staff by adhering to company procedures. Assists Store Management at the location with Associate training in their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed. Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training. Communicates performance expectations, coaching for improvement and success and utilizes existing performance management tools to document conversations.
Promotes employee engagement through assisting with huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.
Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by all associate staff.
Maintains a safe environment for both employees and customers. Ensures the cleanliness and organization in the office, warehouse, and retail floor areas. Regularly monitors for safety, promptly addressing and taking measures to correct unsafe work conditions.
Performs additional duties and responsibilities as assigned by the Store Manager at the location and/or Regional Management. Complies with all Company established policies and standards.
Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors Embrace and support CommunityAid’s Mission Expansive knowledge of retail operations and its integral relationship with warehouse operations Effective leadership skills, including leading teams Emotional intelligence and strong interpersonal relationship skills Excellent communication abilities with an emphasis on clarity and listening Strong critical thinking, problem-solving skills, and exercises sound judgement Maintains confidentiality Ability to organize and prioritize a variety of tasks while working within strict timeframes Ability to thrive in a fast-paced environment