Assistant Store Manager -Great Lakes
About The Position
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — MAIN JOB OBJECTIVE ESSENTIAL JOB RESPONSIBILITIES SALES GENERATION • Meet personal and store sales goals • Assist in the tracking, monitoring, and communication of business results • Ensure an elevated level of sales and service is practiced by all associates; lead by example • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales • Ensure all sales related policies and procedures are maintained • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff • Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE • Ensure all associates provide the highest level of customer service • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books • Resolve all client problems and complaints quickly and effectively • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise) OPERATIONS • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management • Support and assist in staff training in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Participate in inventories • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis MERCHANDISING/VISUAL • Assist in the implementation and maintenance of all merchandising/visual directives • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times • Ensure deliveries are properly processed in a timely manner • Identify and communicate product concerns in a timely manner • Communicate inventory needs to support the business goal HUMAN RESOURCES • Assist in the recruitment, training and development of staff • Assist in ensuring the integrity of payroll and the payroll process • Continually evaluate the performance of each associate and provide constant feedback to ensure results • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary • Support and provide follow-up for all training programs, seminars etc. • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times DIRECT REPORTS • Sales Supervisor(s) • Stock Supervisor(s)
Requirements
- Minimum 3 years retail experience with 1-2 years specialty management.
Responsibilities
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
- Ensure all associates provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
- Assist in the implementation and maintenance of all merchandising/visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
- Assist in the recruitment, training and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars etc.
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
