Assistant Store Manager - Full Time - Cambridge Floating

GOODWILL IND OF THE CHESAPEAKE INC•Cambridge, MD

23h•$19 - $22

About The Position

The Assistant Store Manager is a key member of the store leadership team with primary responsibility for managing day‑to-day store operations, leading staff performance, and driving sales, production, and customer service results. This position is designated as a Floating Assistant Store Manager (ASM) and will regularly travel between multiple store locations to provide leadership coverage, operational support, and continuity of management. The role customarily and regularly directs the work of team members, exercises independent judgment on significant operational matters, and has meaningful influence in hiring, promotion, discipline, and termination decisions. The Assistant Store Manager drives sales, production, customer experience, safety, and loss prevention results, and serves as acting Store Manager as delegated or in the Store Manager’s absence.

Requirements

High School diploma or equivalent required
2-3 years prior supervisory experience in a retail or related environment required or 1 year prior GIC Production Lead supervisory experience.
Must possess a current valid driver’s license and be fully insured according to Maryland law and have access to a personal vehicle.
Ability to complete tasks and assignments with numerous interruptions and little direct supervision
Ability to communicate clearly in person and on the telephone
Ability to provide and understand verbal instructions
Strong supervisory and customer service skills
Strong marketing and merchandising ability with knowledge of clothing and fashion trends
Commitment to team building and improvement processes
Self-starter attitude with flexibility to learn new job responsibilities
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Directly supervises the work of employees, creates/approves schedules, assigns work, and adjusts labor to business trends and production goals.
Interviews candidates, makes hiring recommendations with significant influence, conducts onboarding and ongoing training, provides daily coaching and quarterly/annual performance evaluations.
Recognizes performance, issues or recommends corrective action, and escalates termination recommendations. Partners with HR and Store Manager on Employee Relations matters. Recommendations regarding discipline and termination are given particular weight in employment decisions.
Oversees day‑to-day store operations including opening/closing oversight, keyholder responsibilities, cash controls, alarms, and facilities coordination.
Directs production workflow to meet and exceed daily/weekly donation processing, colorization, categorization, pricing, rotation, and salvage targets; removes bottlenecks by reallocating resources.
Implements floor plans, visual standards, and seasonal strategies.
Monitors compliance of established customer service standards and personally resolves escalated issues to protect brand reputation and retention.
Non‑managerial tasks (e.g., ringing, processing, stocking) may be performed as needed to maintain operations.
Drives results against monthly/annual sales, production, conversion, average transaction value, labor %, shrink, and safety metrics.
Ensures labor optimization and asset protection practices, partners with Store Manager on budget execution.
Ensures compliance with policies, procedures, cash handling standards, bank deposit protocols, and regulatory requirements.
Investigates incidents/accidents, completes documentation, and implements corrective measures.
Identifies risk patterns, trains staff on Loss Prevention practices, and partners with LP.
Leads Kaizen/continuous improvement initiatives to enhance productivity, quality, and customer experience.
Provides floating leadership coverage across multiple store locations, ensuring consistent execution of operational standards, staff supervision, and customer service expectations during vacancies, absences, or periods of increased business need.
Champions change management for new processes, technologies, and initiatives.