Assistant Supervisor Clinical Office - Psychiatry

Washington University in St. Louis • St. Louis, MO

1d • $19 - $29 • Onsite

About The Position

Assists with the day-to-day supervisory responsibilities for clinical office staff, Medical Assistants, front desk staff, and other administrative staff which provide clerical/clinical support for the Department of Psychiatry.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Medical Office Setting (3 Years)

Nice To Haves

• Supervisory (2 Years)
• Clinical Support
• Communication
• Conducting Interviews
• Electronic Medical Records (EMR)
• Equipment Maintenance
• Family Communication
• HIPAA Compliance
• Medical Terminology
• Medical Transcription
• Office Administration
• Organizing
• Patient Communications
• Policy Communications
• Schedule Management
• Supervision
• Supply Management
• Telephone Communications

Responsibilities

• Assists with office policies/guidelines along with coordination of clinical operation work schedules.
• Assists with interviewing, screening applicants and orienting new staff.
• Assists with evaluations, recommendations and/or disciplinary actions for personnel supervised.
• May schedule and assign work to other clinical operation staff to ensure appropriate staffing and coverage.
• Assists in orienting, writing policies and training new clinical operation staff.
• Completes necessary paperwork and documentation in a timely efficient manner.
• Assists with medication prior authorization approvals as well as pre-certifications.
• Pulls reports and scans to EMR as needed.
• Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs and verification of medications.
• Assists with office procedures.
• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
• May administer medications under the order of physicians or nurse practitioner (this includes vaccines and IM and subcutaneous injections if an MA).
• Directs patient flow, assists with special procedures/treatments and completes requisitions.
• Routes phone messages, patient questions and telephone communications to appropriate personnel.
• Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results, scheduling appointments, assisting with return calls.
• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
• If order entry in the electronic medical record is part of the job function, completes requisitions/orders per WashU School of Medicine guidelines.
• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations, as needed.
• Cleans and stocks exam rooms and sterilizes instruments, as needed.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Assists with front desk coverage as needed, including patient check-in and check-out, processing payments, scheduling follow-up appointments and answering phone, etc.
• May need to float to another clinic during staffing outage.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED