Assistant Supervisor Enhanced, Shattuck Shelter

PINE STREET INN INC•Boston, MA

18m•$25 - $34•Onsite

About The Position

The Assistant Supervisor will help manage the operations of day shift on a daily basis including; scheduling, rotations, crisis management, customer service, security screening, food service, clothing, toiletries, medical care and referrals, determining building security status day to day as needed. Preparing and sharing shift reports with other PSI Programs at the end of every shift. The Assistant Supervisor will be part of the daily shift rotation and will oversee all aspects of the Shattuck Shelter day shift in the absence of the Supervisor or as assigned by the Supervisor. This includes helping the shift stay focused on a service model that emphasizes the use of Trauma Informed Care, Crisis Prevention and Intervention Training principles (Non-Violent Crisis Intervention). The Assistant Supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests. The Assistant Supervisor will assess guests’ needs and assets in order to make appropriate diversion decisions as well as referrals for Triage Specialist and housing services; will work closely with Housing Placement Specialist and other PSI staff to coordinate care and services; will be an available resource for guests to assist them in their efforts to obtain permanent housing. The Assistant Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles: • Shelter is a temporary safety net, not a home. • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. • Never warehouse or institutionalize our guests in our shelters • Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.” • Leverage guests’ their strengths, assets, and connections to move quickly out of shelters and to any other housing Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services

Requirements

High school diploma or GED
Computer skills, including Microsoft Word, Excel and Outlook
Minimum of two (2) years in a leadership/supervisory position with demonstrated leadership and organizational skills
Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness
Direct care experience with people who are homeless or experiencing poverty

Nice To Haves

Bachelor’s Degree
Bilingual, with a preference for English/Spanish
Valid Driver’s License
Experience with HMIS systems and data entry (ETO)
Four (4) years of prior supervisory experience

Responsibilities

scheduling
rotations
crisis management
customer service
security screening
food service
clothing
toiletries
medical care and referrals
determining building security status day to day as needed
Preparing and sharing shift reports with other PSI Programs at the end of every shift
oversee all aspects of the Shattuck Shelter day shift in the absence of the Supervisor or as assigned by the Supervisor
assess guests’ needs and assets in order to make appropriate diversion decisions as well as referrals for Triage Specialist and housing services
work closely with Housing Placement Specialist and other PSI staff to coordinate care and services
be an available resource for guests to assist them in their efforts to obtain permanent housing
motivate and coach the program staff