Assistant Valet Manager - Full Time (Day Shift)

Oaklawn•Hot Springs, AR

3d•Onsite

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Valet Assistant Manager is responsible for the day-to-day valet activities to ensure operational effectiveness. Communicates the strategic direction of the department to the team members. Provides day-to-day operational guidance while performing daily task. Always presents a friendly and professional image at the Hotel/Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Provides high level of quality service standards in Valet department on applicable shift. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Assists Valet team members on applicable shift. Responsible for supporting compliance to departmental budgets. Reports guest complaints on applicable shift to manager. Responsible for reporting property damage or any problems to manager in a timely manner. Responsible for ensuring OSHA standards are followed. Protects and preserves assets of the company. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Surveys parking lot to be aware of activities taking place outside in the parking areas for both guests and employee parking. Conducts shift meetings to inform employees of activities for that shift as well as upcoming promotions and floor activities. Provides feedback and observations about valet issues to ensure efficient and excellent valet Prepares required reports; completes all logs, documents and other required paperwork and forms accurately and timely. Ensures that Hotel vehicles are scheduled for maintenance and kept in good mechanical working order and that the vehicles are clean inside and outside. Provides Visual diagrams and creates parking plans for big event days, while working hand and hand with the guest services manager

Requirements

Must be at least 21 years of age.
High School Diploma or GED required; or one to two years related experience and/or training; or equivalent combination of education and experience.
Must be able to perform the physical job duties of all Valet team members.
Must have the ability to operate a manual and automatic transmission automobile.
Must be able to work outdoors subject to varying temperatures and conditions.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to physically perform job duties of all Valet team members.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be able to obtain and maintain an Arkansas Racing License.
Must successfully complete R.S.A.
Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.

Responsibilities

Provides high level of quality service standards in Valet department on applicable shift.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for providing guidance and daily supervision to staff in the department.
Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Assists Valet team members on applicable shift.
Responsible for supporting compliance to departmental budgets.
Reports guest complaints on applicable shift to manager.
Responsible for reporting property damage or any problems to manager in a timely manner.
Responsible for ensuring OSHA standards are followed.
Protects and preserves assets of the company.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Surveys parking lot to be aware of activities taking place outside in the parking areas for both guests and employee parking.
Conducts shift meetings to inform employees of activities for that shift as well as upcoming promotions and floor activities.
Provides feedback and observations about valet issues to ensure efficient and excellent valet
Prepares required reports; completes all logs, documents and other required paperwork and forms accurately and timely.
Ensures that Hotel vehicles are scheduled for maintenance and kept in good mechanical working order and that the vehicles are clean inside and outside.
Provides Visual diagrams and creates parking plans for big event days, while working hand and hand with the guest services manager