Assistant Valet Parking Manager - The Delano Miami Beach

SP Plus•Miami, FL

2d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. As our newest team member, you will assist to oversee all aspects of valet parking operations and guest services. Some duties include: Ensure all associates are greeting and assisting hotel guests and visitors in a professional and courteous manner. Oversee parking services and rates. Event planning as it relates to the Valet Parking Department. Responsible for foreseeing the possible impact all events will have on property parking operation. Ensure client satisfaction through relationship building and meeting client requests. Assist Valet Parking Manager with account. Responsible for the proper functioning and operation of the valet parking facility and assist to make and carry out all policy decisions as approved by SP+ Hospitality. Working knowledge of the Standard Operating Procedures of all levels of the entire parking operation. Responsible for ensuring all Standard Operating Procedures are being carried out by all valet parking associates while under his/her management. Ensure all high level final decisions regarding the associates, client, operations and guests are run through the Valet Parking Manager for approval first before taking action. (Varying levels of authority may be assigned.) Possess and use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure total guest and client satisfaction. Closely monitor the status of the parking operation that will include, but not be limited to: associate related issues, operations related issues, guest related issues, loss prevention issues and corporate office requirements. Assist the Valet Parking Manager maintain sufficient staffing and ensure proper training and coaching. Maintain and exercise the culture and philosophy of SP+ Hospitality at all times. Notes: This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office. This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request. Please note that the title for this position in our payroll system is Assistant Facility Manager.

Requirements

High School education or GED.
Prior guest service and hotel experience preferred.
Ability to do basic arithmetic with knowledge of practical bookkeeping and basic accounting functions.
The employee will be required to have and maintain a valid state driver’s license with a current address and acceptable driving record.
Associates will be required to maintain a neat and clean appearance and be in complete uniform at all times. Associates are to follow all guidelines stated in the Associate Handbook concerning standards of appearance, hygiene, grooming and dress.
Must be able to read and write English exceptionally well.
Ability to communicate effectively with clients, associates, passengers, drivers, and co-workers on all socio-economical levels.
Ability to read and comprehend simple and complex instructions and correspondence.
Be able to write correspondence.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to make sound judgments.
Ability to educate others about policy/procedures and enforce policy/procedures.
Ability to apply patience when communicating with others in difficult situations.
Ability to carry out assigned tasks and duties completely and effectively.
Ability to perform assigned duties with minimal supervision.
Ability to demonstrate fair and impartial judgment.
Special shift requirements, if any, will vary depending on a location's hiring needs.
Availability to work all shifts and/or week-ends required.
Must be punctual when scheduled to work and have excellent attendance.

Nice To Haves

Ability to drive a vehicle with a manual transmission (stick shift) a plus.
Advanced Google or Microsoft software.
Valet Parking Software working experience.
Hotel management experience.
4+ years’ service related management experience.
Proven ability to manage a team.
Ability to communicate in other languages, Spanish preferred.
Previous guest relations training.
Previous formal parking or hotel management training.
College degree in hotel, hospitality, restaurant or retail.

Responsibilities

Ensure all associates are greeting and assisting hotel guests and visitors in a professional and courteous manner.
Oversee parking services and rates.
Event planning as it relates to the Valet Parking Department.
Responsible for foreseeing the possible impact all events will have on property parking operation.
Ensure client satisfaction through relationship building and meeting client requests.
Assist Valet Parking Manager with account.
Responsible for the proper functioning and operation of the valet parking facility and assist to make and carry out all policy decisions as approved by SP+ Hospitality.
Working knowledge of the Standard Operating Procedures of all levels of the entire parking operation.
Responsible for ensuring all Standard Operating Procedures are being carried out by all valet parking associates while under his/her management.
Ensure all high level final decisions regarding the associates, client, operations and guests are run through the Valet Parking Manager for approval first before taking action.
Possess and use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure total guest and client satisfaction.
Closely monitor the status of the parking operation that will include, but not be limited to: associate related issues, operations related issues, guest related issues, loss prevention issues and corporate office requirements.
Assist the Valet Parking Manager maintain sufficient staffing and ensure proper training and coaching.
Maintain and exercise the culture and philosophy of SP+ Hospitality at all times.