Assistant Vice President Operations

Sedgwick•Orlando, FL

1d•$97,000 - $137,000•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Assistant Vice President Operations Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near this Center of Excellence: Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826 Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344 PRIMARY PURPOSE: To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.

Requirements

Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion
ability to handle work-related stress
ability to handle multiple priorities simultaneously
ability to meet deadlines
Computer keyboarding, travel as required
Hearing, vision and talking

Nice To Haves

Bachelor's degree from an accredited college or university preferred.
CPCU, ARM, AIM, and/or AIC certifications preferred.
Licenses as required.

Responsibilities

Responsible for overall operations management for all locations/offices within an area.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the assigned area and locations/offices.
Monitors management reports relating to the area/office performance.
Assists with the coordination of sales and client service efforts.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
Provides support, guidance, leadership and motivation to promote maximum performance.
Performs other duties as assigned
Supports the organization's quality program(s).
Travels as required.