Assistant Vice President, Specialized Mortgage Operations & Support

Navy Federal Credit Union • Vienna, VA

2d

About The Position

To manage, plan, and direct fraud, legal mitigation, quality service and program
management frameworks, measurements, methodologies, policies, standards, and
procedures for the Real Estate Lending (REL) Strategy & Support Division. Ensure
Specialized Mortgage Servicing & Support processes and strategies align with REL
business initiatives, achieve business objectives, improve the quality of
service, mitigate exposure to fraud and legal concerns, and provide support to
the entire division in regulatory changes, process improvements and risk liaison
activities. Direct and manage high profile security and operational risk issues
to mitigate possible loss of Navy Federal assets. Collaborate with REL business
units, Compliance, Office of General Counsel, and Security to assess and support
operations by developing effective strategies, tactics, and solutions. Support
senior management in developing and executing strategic and business objectives.

Navy Federal provides much more than a job. We provide a meaningful career
experience, including a culture that is energized, engaged and committed; and
fierce appreciation for our teams, who are rewarded with highly competitive pay
and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Responsibilities

• Manage, plan, and direct fraud, legal mitigation, quality service and program management frameworks, measurements, methodologies, policies, standards, and procedures for the Real Estate Lending (REL) Strategy & Support Division.
• Ensure Specialized Mortgage Servicing & Support processes and strategies align with REL business initiatives, achieve business objectives, improve the quality of service, mitigate exposure to fraud and legal concerns, and provide support to the entire division in regulatory changes, process improvements and risk liaison activities.
• Direct and manage high profile security and operational risk issues to mitigate possible loss of Navy Federal assets.
• Collaborate with REL business units, Compliance, Office of General Counsel, and Security to assess and support operations by developing effective strategies, tactics, and solutions.
• Support senior management in developing and executing strategic and business objectives.
• Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees