Assoc. Card Services Specialist

Travis Credit Union•Vacaville, CA

2d•$22 - $27

About The Position

The Card Services department is responsible for the administration of Travis Credit Union’s (TCU) debit, credit and ATM card services. TCU’s Card Services Specialists are actively engaged with both TCU members and TCU back office departments in the delivery of member support to card service users by responding to member inquiries related to credit, debit, and ATM card account activity. Delivers best-in-class member and employee service through prompt response to complex inquiries. Proactively seeks solutions to common member needs surrounding debit, credit, and ATM card billing errors, card orders, declined transactions, disputed charges, card fraud and limit increases within regulatory and procedural timeframes through use of card program knowledge. Complies with all applicable regulations such as The Card Act, Bank Secrecy Act, Reg. Z, and Reg. E related concepts, procedures, regulations and compliance requirements. Produces, understands, and manipulates large amounts of data to isolate fraud trends. Verifies and corrects card records across multiple systems as needed throughout each day. Processes daily settlements and has full working knowledge of the chargeback process, including origination, re-presentment, and pre-arbitration. Monitors reports and correspondence via member contact for discrepancies. Monitors all inserts and plastics inventory. Actively engages with accounts and General Ledger balance processes. Not all functions/tasks are listed above; however those listed are considered essential.

Requirements

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo.
Candidates must have current authorization to work in the U.S. (no sponsorship available).
Professional written, verbal, and interpersonal communication skills to problem solve with tact and diplomacy
Knowledge of Visa regulations, dispute/chargeback procedures, and the technical aspects of card processing
Good organizational skills
Proven experience of working in a fast-paced, team-oriented environment
Proficient in Microsoft Office products
Strong data entry and analytic skills
HS Diploma or equivalent
Minimum 1 year of customer service experience, and/or minimum 1 year inbound call center experience, and/or minimum 1 year in cardholder data environment
Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate

Responsibilities

responding to member inquiries related to credit, debit, and ATM card account activity
Delivers best-in-class member and employee service through prompt response to complex inquiries
Proactively seeks solutions to common member needs surrounding debit, credit, and ATM card billing errors, card orders, declined transactions, disputed charges, card fraud and limit increases within regulatory and procedural timeframes through use of card program knowledge
Complies with all applicable regulations such as The Card Act, Bank Secrecy Act, Reg. Z, and Reg. E related concepts, procedures, regulations and compliance requirements
Produces, understands, and manipulates large amounts of data to isolate fraud trends
Verifies and corrects card records across multiple systems as needed throughout each day
Processes daily settlements and has full working knowledge of the chargeback process, including origination, re-presentment, and pre-arbitration
Monitors reports and correspondence via member contact for discrepancies
Monitors all inserts and plastics inventory
Actively engages with accounts and General Ledger balance processes