Associate AI Engineer

T-Mobile • Bellevue, WA

9d

About The Position

The Assoc Engineer, AI Modeling at T-Mobile is instrumental in supporting the development and optimization of AI models that enhance customer service automation. This role involves applying techniques such as prompt engineering and fine-tuning to improve AI performance, under the guidance of senior engineers. The Assoc Engineer collaborates with cross-functional teams to integrate AI-driven enhancements into production systems, thereby improving customer interactions and satisfaction. By contributing to the architecture of sophisticated AI systems, this role supports the strategic enhancement of T-Mobile's AI capabilities. Overall, the Assoc Engineer plays a key role in ensuring the reliability, accuracy, and efficiency of AI applications in customer service operations.

Requirements

• Bachelor's Degree Computer Science, Engineering, or a related field (Required)
• Data Analysis Ability to analyze and interpret complex data to improve AI model performance. (Required)
• Problem Solving Strong problem-solving skills to troubleshoot and optimize AI systems. (Required)
• Collaboration Excellent collaboration skills to work effectively with cross-functional teams. (Required)

Nice To Haves

• Master's/Advanced Degree Computer Science or Data Science (Preferred)
• Developing and optimizing AI models, particularly in customer service automation Preferred
• Applying AI techniques such as prompt engineering and fine-tuning Preferred
• Collaborating with cross-functional teams to integrate AI-driven solutions into production systems Preferred
• Technical Writing Proficiency in technical writing to document AI model developments and modifications. (Preferred)
• Microsoft Excel Proficiency in Microsoft Excel for data manipulation and analysis. (Preferred)
• Agile Methodologies Understanding of Agile methodologies to adapt to rapidly changing requirements in AI development. (Preferred)
• Certified Analytics Professional (CAP): Certification that validates an individual's expertise in analytics processes, including the formulation of business and analytics problems, methodology selection, and model building. (Preferred)
• Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques, which are crucial for developing and optimizing AI models. (Preferred)

Responsibilities

• Applies prompt engineering techniques to enhance AI model performance for customer service automation
• Collaborates with cross-functional teams to integrate AI-driven enhancements into production systems
• Supports the development and optimization of AI models under the guidance of senior engineers
• Contributes to the architecture of sophisticated AI systems to improve customer interactions
• Ensures the reliability, accuracy, and efficiency of AI applications in customer service operations
• Fine-tunes AI models to meet specific operational goals and enhance user satisfaction

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level