Associate Analyst, Operations - Performance and Data Recon
About The Position
The Associate Professional within the Performance and Data Reconciliation (PDR) department on the Client Reporting Specialized Service Team (CRSST) assumes a critical role in offering expert resolutions to inquiries or requests pertaining to LPL Client Reporting Applications and software. This role involves becoming a Subject Matter Expert on Client Reporting and taking on additional responsibilities related to 3rd Party Reporting, PDR Level II Processes, and/or Client Reporting Mailbox duties. PDR serves as a dedicated liaison for addressing advanced Client Reporting escalations, with a steadfast commitment to delivering an unmatched service experience, ensuring that all Client Reporting needs are not only met but also surpassed.
Requirements
- 1+ year in financial services with client facing or operations experience (comparable experience may be considered)
- Excellent verbal and written communication skills
- Strong time management and organizational skills
- Strong attention to detail with a proactive approach to solving and preventing problems
- Ability to present complex information in a clear and concise way; strong analytical skills
- Ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed and identify and manage firm risk
- Ability to perform under pressure and adapt to changes
Nice To Haves
- Prior experience in client service or support roles within the financial industry is advantageous
- Experience using Client Works, Dynamics for case management, and NICE phone system
- MS excel, MS word, and other MS office suite experience
- Excellent communication and interpersonal skills to engage with clients and internal stakeholders
- Demonstrated ability to work both independently and collaboratively in a team-oriented environment
- Knowledgeable in a wide range of investments and client reporting applications, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities
- Bachelor's degree in Finance, Business, or a related field is preferred
- Securities Industry Essentials (SIE) is a plus
Responsibilities
- Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME)
- Respond promptly and accurately to client inquiries, offering effective solutions and resolutions
- Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases
- Proactively seek opportunities to enhance the client experience through continuous improvement initiatives
- Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties
- Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.
- Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.
- Maintain a queue SLA of 80% or more
- Direct all inquiries through the proper channels to ensure proper processing and escalating inquiries when needed
- Identify trends and suggest operational improvements to the PDR team
- Actively participate in customer service, technology and continuous learning trainings
- Collaborate with internal business partners to assist in resolving escalations
- Adapting and adopting to process changes and the updates related to client-facing software functionality
- Engage in Team Huddles and become a well-rounded individual that contributes to a positive team dynamic and culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
