Associate Analyst, Parcel Support

Saddle Creek • Lakeland, FL

7d • Hybrid

About The Position

The Analyst, Parcel Support is responsible for supporting parcel clients and internal parcel shipping facilities in support of Saddle Creek’s growing omni-channel fulfillment programs. The analyst will complete and distribute monthly parcel client freight invoices in accordance with standard practices and within timelines established by Finance. The Analyst will support the parcel shipping operations and clients both by timely completion of recurring tasks as well as troubleshooting and resolving ad-hoc support requests.

Requirements

• Bachelor’s Degree preferred but not required
• Two years of experience required
• Solid judgement, problem-solving and decision-making skills
• Strong knowledge of MS Office with an expertise in Excel
• Able to recognize problems and implement solutions
• Strong organizational and work prioritization skills and attention to detail
• Ability to work with many people in a variety of roles within the organization, as well as customers and vendors
• A proven record of taking initiative and responsibility, both individually and as a member of a team

Responsibilities

• Utilize systems to prepare parcel client freight invoices and backup reports using both established and ad hoc reports
• Collect all information needed to calculate parcel freight billing receivables (weights, dimensions, zones, etc.)
• Validate and audit charges from various systems to produce accurate parcel freight invoicing results
• Collaborate with various departments (Finance, Operations, IT) to resolve parcel billing discrepancies
• Issue parcel freight invoices and prepare estimates within the company financial close schedule
• Manage parcel freight payables and help address client questions regarding bills and disputes
• Interpret parcel freight contracts in order to maintain and update billing rate cards/rules for all assigned accounts
• Act as the lead contact for the testing and validation of parcel billing process changes within assigned locations / accounts
• Complete assigned recurring tasks designed to support the parcel shipping operations and billing functions
• Provide root cause analysis to support process improvements within functional areas
• Provide data as requested to support both internal and external parcel customers
• Proactively make suggestions for process improvements that can help decrease the time necessary to complete tasks
• Report on activity to upper management

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees