Associate Chief Medical Officer

ThedaCare • Neenah, WI

19h • Onsite

About The Position

Summary : The Associate Chief Medical Officer - Clinical Operations Leader of the TCN campus provides clinical leadership for patient care, quality improvement initiatives, provider clinical activities, clinical processes and workflows, resource management, and system integration for provision of care across the continuum. Fosters tight relationships as a system thinker connecting diverse care givers to improve coordination of care. Dyad partner with the VP/Director of Nursing for TCA, TCN, and OSP hospital/s is part of the Administrative hospital leadership team. Works collaboratively with medical staff leadership to promote high quality patient care, implement process improvement, and facilitate educational activities. Assures that performance improvement and utilization management plans of the medical center meeting requirements of Joint Commission and other regulatory bodies. Serves as a medical leader connecting TCA, TCN, and OSP within ThedaCare and assisting externally as a liaison to the community with regards to population-based health improvement initiatives.

Requirements

• Education – MD or DO and Board Certified in specialty. Active, unrestricted license to practice in Wisconsin.
• A value based leader with actions that demonstrate servant leadership, strategic agility, change leadership excellent communications skills with varied populations.
• Five (3-5) years of progressively more responsible experience required.
• Demonstrated leadership experience in management and/or medical staff management roles, Knowledge of management theory and health care trends and an understanding of Medical Staff governance and peer review required.
• Previous experience in Medical Staff leadership role required.
• Thorough knowledge of hospital medical practice operations. Knowledge of strategic and operational planning, quality, healthcare economics, financial management, management of others, regulatory requirements and current trends in the health care industry.
• Experience leading patient experience and cultural safety initiatives. Proven ability to lead and influence change management initiatives.
• Work requires highly developed interpersonal skills in order to deal effectively with physicians, employees and a wide range of external contacts (e.g. Board members, non-employed physicians, government officials and community groups.) Ability to understand and have a “sense of the appropriate” in difficult situations is required. Collaborative team player with an ability to positively influence others.
• An in-depth understanding and successful track record in quality assurance and utilization review actives required. Analytical abilities necessary to evaluate impact of proposed changes in the operations of the Hospital required. Ability to plan, implement and monitor processes in a complex health care environment, including knowledge of hospital IDC-10 coding, billing and documentation standards.
• Strong EMR experience, with Epic experience preferred.
• Strong bias for action and results. Excellent oral and written communications skills required.
• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of fifty (50) pounds without assistance
• Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

Nice To Haves

• MBA, MS, MHA or similar degree or progress toward one is preferred but not required.
• Matrixed organizational experience preferred.
• Strong EMR experience, with Epic experience preferred.

Responsibilities

• Collaborates with Vice Presidents at TCA, TCN, OSP and the System CMO Acute Care and the corresponding Medical Executive Committee (MEC) in all aspects of medical affairs with particular emphasis on clinical care, quality and efficiency throughout the continuum. Serves as an Ex Officio MEC member or full voting member as appropriate. This includes connecting care models between ambulatory and traditional impatient hospital-based services.
• Oversees medical quality initiatives and programs for TCA, TCN, OSP including services as a member of local and system quality committees. Participates in preparation for all audits or accreditation visits by any state, federal, or accrediting bodies.
• Monitors the quality of care/services provided by the physicians, Advanced Practice Clinicians (APC’s) and the other clinical staff and functions as a leader in collaboration with local hospital leadership care council chairs and its Medical Executive Committee to improve the service provided to patients. Collaborate with regional, hospital, Clinically Integrated Network (CIN), and medical staff leadership to implement and oversee standards for physician and APC performance in the hospital and ambulatory setting.
• Participates in utilization review/management efforts, including prospective, concurrent, and retrospective assessment of patient care in support of provider professional development or promotion of system or local quality work. Acts as medical advisor to administration where necessary in the management of ancillary, nursing, and contracted physician and APC services.
• Develops a collaborative working relationship working as a Dyad Partner with the VP/Director of Nursing. Promotes ongoing medical education opportunities for medical staff physicians and allied providers. Partners with the Ambulatory and Acute CMOs and others to ensure optimal communication with referring physicians.
• Participates in strategy development and implementation concerning physician affiliations. Serves as a key executive in physician recruitment, retention and growth strategies. Participates in interviews, assessments and recruitment of physician candidates for employment. Maintains a working, supportive relationship with the Director of Physician Recruiting. Plays a key role in modeling and promoting positive physician relationships. Intervenes in physician behavior and non-compliance issues as appropriative/necessary and in collaboration with medical staff leadership.
• Investigates, encourages and coordinates with the Vice President and Acute Care CMO for ThedaCare – TCA/TCN and President of the Medical Staff the identification of career-development opportunities for physicians, in order to ensure excellence in Medical Staff and Medical Staff Leadership. Actively purses physician engagement to move the Hospital in the direction of a physician compact. Assists in engaging physicians in the accreditation of various bodes. Represents ThedaCare in opportunities to bring together the medical staff within ThedaCare as appropriate. Represents the Medical Staff in decisions related to technology acquisitions and clinical capital investments in ThedaCare.
• Assists with the design and implementation of Electronic Health Record upgrades, clinical logistic systems and other IS platforms within ThedaCare, acting as a physician champion and liaison. Assists in the creation of systems of integration and accountability among Primary Care Physicians. Serves as the medical spokesperson for ThedaCare as requested. Partners with Marketing and Care Management to highlight ThedaCare’s attributes. Provides input to hospital Medical Directors’ performance appraisals, especially clinical performance and clinical quality outcomes. Support Clinical Documentation Improvement (CDI) and overall documentation excellence. Support Care Management and assist in assuring appropriate patient status determination and Code-44 completing as applicable.
• Values Based Leader - Is an individual who demonstrates leadership that is consistent with the LifeInspired movement that incorporates ThedaCare’s mission, vision, values, principles and promise to our patients. Embodies the values and principles of compassion, leadership, excellence, innovation, and agility.
• Credibility - Is an experienced leader with a big picture view and a track record of accomplishments and results with the appropriate urgency. Synergistic Team Player - Possess strong relationship building skills that synergizes with peers, colleagues in senior management, other team members, board, employees, corporate and the community. An individual who genuinely enjoys working with others in a team-based environment. Viewed as a teacher always looking for root cause diagnosis, learning and interventions that last.
• Passion for Core Mission - Creates an environment that nurtures integrity in others and self. Adept at inspiring and promoting our mission of improving the health and well-being of our communities by empowering each person to live their unique best life. Servant Leadership - Leads with purpose; has personal direction and is not easily sidetracked by details and workload. Demonstrates strong commitment to the success of the organization, and is willing to make personal sacrifices to contribute to that success. Tells the truth and is described by others as honest; consistently takes responsibility for his/her actions. Handles criticism effectively; does not act threatened or get overly defensive when others are critical or provide feedback. Pursues, responds to and uses feedback. Is a willing and patient listener and is open to feedback. Genuinely cares about people; is concerned about their work and non-work problems.
• Strategic Agility and Innovation- Effectively uses complex mental processes. Is skilled at analyzing problems and making clear decisions. Is skilled at problem identification. Is insightful; sees things from new angles. Intellectually sharp, capable and agile. Balances short-term payoff with long-term improvement. Embraces flexibility and new ideas, generates new ideas and creates innovative solutions. Adjusts to change easily. Thinks "out of the box." Learns quickly when facing new problems. Maintains and fosters in others an understanding of the business environment as well as an awareness of economic, religious, social and political trends that may impact the organization.
• Bias for Action - Is adept at planning, implementing and evaluating. Can marshal resources (people, funding, material support) to get things done. Makes tough decisions in a timely manner. Adept at taking risks. Visionary; seizes new opportunities and consistently generates new ideas. Introduces and creates needed change even in the face of opposition. Has the courage to take a stand when others disagree, go against the status quo and persevere in the face of opposition. Knows how to get things done both through formal channels and the informal network.
• Developing Others - Uses effective listening skills and communication to involve others, build consensus and influence others. Effectively develops others by generating their commitment to goals, entrusting them with decision-making and creating structures to enable them to accomplish their work. Effectively delegates responsibility and allows employees the freedom to learn from their experiences. Coaches and encourages employees to develop in their careers. Gets factions with competing perspectives to learn from one another. Creates leaders able to carry forth mission.
• Leading Change - Ensures that all team members in the organization clearly understand the overall strategic imperative driving change for their specific group and for the organization as a whole. Ensures that all team members understand how change impacts them and know what they can do to improve their ability to be successful during nonstop change. Ensures that all team members understand the difference between change and transition, and know how to get themselves through transition on an ongoing basis. Links and engages all levels of leadership in the organization to ensure the entire organization embraces the short-, medium- and long-term strategy both in times of prosperity and crisis. Must embrace and personalize the LifeInspired movement, our values and principles of the organization.
• Leading Transition - Creates the conditions for a culture that demonstrates responsive awareness and purposeful flexibility so that the organization can be effective in its transition. Continuously links all the changes to the current strategic initiatives that will result in the realization of the overall strategic direction. Owns the communication flow for the changes and continually finds ways to improve the inflow and outflow of change related information throughout the organization. Intentionally leads individuals, teams and the organization through the transition the changes are creating. Creates a culture of hope in the uncertain reality of transition. Coach and Leader - Has successfully, through an empowering team approach, built a strong, customer focused team of directors, managers and employees that executives, operations managers and other team members like to work with and seek out for advice and counsel. It is a values-based approach where one “rolls up his/her sleeves” expecting high performance and accountability from all members of the team. Becomes a teacher of others highlighting exceptional performance and learnings from both favorable and unfavorable outcomes.
• Communication Skills - Possesses excellent oral, written and one-on-one communication skills. Holds others at all levels accountable. Has the courage and is able to articulate constructive feedback about actions and performance to direct reports and others at all levels. Is able to make clear, concise and easily understood presentations to the corporate board and senior leadership, as well as at the physician, clinical and day-to-day operational levels. The ability to make the complex simple. A strong and active listener.

Benefits

• Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Ph.D. or professional degree