Associate Client Care Lead

Partum Health • Chicago, IL

1d • $65,000 - $65,000 • Remote

About The Position

As an Associate Client Care Lead, you will take a compassionate, proactive approach to engaging expectant parents, guiding them seamlessly through the onboarding process and supporting ongoing care delivery. This highly interactive role is critical to our mission, as you will be the first and primary point of client contact, ensuring that every prospective client feels heard, supported, and valued. The client care team plays a key role in making maternal healthcare accessible by completing all onboarding processes efficiently and working directly with providers to ensure smooth delivery of care.
As a key member of our startup, your role is not just operational—it is mission-driven. Your success will be measured by your ability to connect more parents to quality care, meet and exceed new client targets, and ensure a seamless experience for every client.
We are a team of passionate, forward-thinking professionals committed to reshaping maternal healthcare. If you are inspired by our mission and energized by the opportunity to increase access to care throughout pregnancy, birth, and postpartum, while making a profound impact on families, apply today.

Requirements

• Four year university degree required
• At least 1-2+ years of experience in a client-facing role required, such as sales, customer success, account management, ideally in a high-growth healthcare environment
• Proven track record of exceeding performance targets, particularly in client admissions or sales-related roles.
• At least 1 year of CRM experience required
• Proficiency in multitasking and operating in a fast-paced environment
• Ability to navigate occasional moderate levels stress

Nice To Haves

• Multilingual, Spanish-speaking candidates encouraged to apply

Responsibilities

• Own Client lead pipeline: Help contribute to the growth of Partum by engaging inbound prospective customer leads, delivering responsive and proactive outreach with the goal of enrolling customers in Partum's Care
• Drive the client intake process: Own the onboarding journey for each client, fostering strong relationships with clients and providers in order to exceed ambitious targets for connecting families with maternal health services.
• Engage and nurture prospective clients: Proactively connect with expectant parents through phone and video calls, texts, and messages.
• Develop patient care plans: Support families by providing information on Partum's services and work collaboratively with them to outline goals and translated family objectives for health into care plans that Partum can implement via our multi-specialty model.
• Manage end-to-end doula contracting: Oversee the full contracting process, from initial contact to securing agreements, while providing ongoing account management to ensure a seamless experience and supporting doulas as they deliver care.
• Provide exceptional client support: Serve as the first point of contact for clients, responding promptly and compassionately to inquiries from patients, families, and providers.
• Coordinate and schedule clinical appointments: Efficiently book and manage appointments, ensuring timely access to maternal health services.
• Respond to inbound phone calls: Manage patient enrollment via inbound phone calls.
• Maintain accurate and confidential client records: Ensure meticulous documentation of patient information, consent forms, and financial details while upholding strict data privacy and compliance standards.
• Champion the mission of Partum Health: Maintain a deep understanding of our services and effectively communicate our vision to prospective clients, emphasizing our commitment to improving outcomes for the whole family.
• Adapt to evolving needs: Partum Health is a rapidly evolving startup in this context, embrace organizational changes and process improvements to better serve clients and providers in a dynamic healthcare environment.
• Support occasional weekend call needs: Participate in weekend "on call" schedule to support after hours request from clients and doulas; on call include monitoring phones from 6-10pm CST on weekends and occurs approximately once every 5-7 weeks.

Benefits

• Partum Health is pleased to offer comprehensive benefits to all full-time employees.
• Cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Partum Health-sponsored benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees