Associate Client Success Manager

HEALTH UNION LLC•Philadelphia, PA

1d•$50,000 - $69,000

About The Position

The Associate Client Success Manager position has a critical impact on revenue growth and driving Health Union’s reputation as an industry leader among our client partners. By providing operational support across various sales accounts and partnering with the Client Success leads, the CSS focuses on maintaining positive client relationships, ensuring smooth delivery, resolving issues efficiently, and identifying opportunities to enhance client experience through a centralized shared services model. Acting as a dedicated point of contact for clients while collaborating internally across teams ensures that overall client success goals are met.

Requirements

Experience in the healthcare/pharma industry is highly valued
Organization Guru - manage and be able to shift gears as various priorities come in across client accounts
Positive attitude - always interested in finding solutions to problems
Proactive - acts on the chance to help secure incremental through performance highlights, pricing out incremental inventory, and offering expanded channels
Performance tracker – primary owner of overseeing KPIs and flagging any potential issues internally
Champion – represents the customer within and outside their own department. The voice of the customer and the liaison between customers and internal delivery teams
Change maker – striving for continuous improvement. Efficiency experts looking for better ways to serve clients, streamline processes, and improve products/services
Project manager – juggling tasks, projects, and people. Coordinating with other departments to serve customers without duplicating efforts or letting things fall through the cracks
Leader - maintain the account and take charge of its success
Solution-oriented – anticipating hurdles and client needs before they occur. A proactive solution seeker
Sounding board – Not only good listeners, but also putting themselves in their customers’ shoes. Not just about solving the problem at hand. It’s also about recognizing and acknowledging the emotions that go along with it
Cheerleader – Keeping a positive, but realistic, can-do attitude internally and externally
Subject Matter Expert – having measurable and specific knowledge and abilities. Having product and service knowledge, as well as client expertise

Nice To Haves

Familiarity with programmatic trading platforms (DSPs) is a plus, though hands-on experience for campaign setup is not required

Responsibilities

Serve as the dedicated point of contact throughout the campaign life cycle
Manage day-to-day communication internally and externally by triaging client inquiries, ensuring timely follow-up, and effective communication on campaign results
Create and maintain client campaign documentation and deliverables
Support the internal delivery team to ensure a broad understanding of the client’s business, goals, and point of view to meet and exceed revenue goals
Collaborate with various internal teams to ensure that they fulfill all client campaign needs (i.e. tag review, asset requests)
Analyze client campaigns and 3rd party tracking
Review campaign pacing and delivery
Review campaign metrics and measurement dashboards on a weekly basis and proactively determine action times and timely updates to the client
Manage insertions orders, revised IOs, and flighting opportunities in Salesforce
Conduct Mid-Month and End of Month Actualization in Salesforce against internal pacing and delivery reports and IOs
Review client invoices

Benefits

medical, dental, and vision insurance
a 401(k) plan
a professional development budget
paid time off available to full-time employees upon hire
time off for designated company-paid holidays
summer Fridays
Personal/Family Care
other leaves of absence when needed to support your physical, financial, and emotional well-being

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