Associate Consultant - 10 - Charles River Development

State Street • Burlington, MA

3d • $70,000 - $118,750

About The Position

The Associate Consultant Development Program at Charles River Development (CRD) is focused on hiring, training and retaining new Associate Consultants. Operating under our Implementation umbrella out of our Burlington, MA headquarters, Associates at CRD are responsible for fulfilling the job responsibilities for each assigned rotation (2 in total) for an approximate 12 month period. They will generally work with the Technical Support and Product Management teams. Associates will complete product, technical and company training and will be assigned a direct mentor for the term of their rotational program. The program is designed to introduce early career colleagues to different client services business problems and to help prepare them for a full time role as an Implementation Consultant (IC) or Technical Implementation Consultant (TIC). Associates will end up in a full time consulting position as a IC or TIC upon completion of the rotational development program. Job Description What you will be responsible for: As Associate Consultant Rotational Program, Charles River Development, Senior Associate you will: Respond to requests for technical assistance via phone, email or in-person (remotely or on-site). Under the Implementation Manager's direct supervision, deliver quality, timely and effective results on requirements gathering, documentation, workflow analysis and design, configuration, test case development, unit testing and prototyping. Diagnose software issues and recommend the appropriate solution. Engage as a billable team member on 2-3 full-cycle functional or technical implementation projects by participating in client meetings on site; attending internal meetings, end-user prototyping and training; and assisting with other assigned tasks. Engage as a team member by "shadowing" assigned staff on 1-2 implementation or upgrade projects. Analyze problems, answer questions and provide training related to the software. Follow a standard set of procedures when responding to customer requests or inquiries. Conduct research on questions and issues using available information resources and other product specialists. Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer. Develop in depth knowledge of the following modules in the application: Blotter, Manager Workbench, Compliance and Post Trade. Develop technical skills to conduct data mapping, upgrades and basic interface configuration. Complete other related tasks as assigned. What we value: These skills will help you succeed in this role: Strong analytical skills Strong Problem Solving Skills Solutions focused Customer and Team-oriented Demonstrated successful leadership skills Strong prioritization and time management skills Ability to effectively engage both internal and external partners Knowledge of technical tools, including but not limited to: ETL Tools, SOAP/SML, RDBMS (Oracle, MS SQL Server or Sybase), Java and C # programming, Windows and UNIX(SOLARIS and Linux), SCM(Subversion or Perforce a plus), PERL, R, ability to read/write DTDs Education & Preferred Qualifications: Bachelor degree or higher from a leading college or university Course of study in Computer Science, Engineering, Analytical Finance, Economics or other technical or analytical fields of study; Bachelor's degree in Computer Science highly preferred Interest, exposure, background and/or internship experience in financial/software services industry Additional requirements: Associates must be willing to travel on average 30- 40% to customer sites as a full time Implementation or Technical Implementation Consultant Salary Range: $70,000 - $118,750 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement

Requirements

• Strong analytical skills
• Strong Problem Solving Skills
• Solutions focused
• Customer and Team-oriented
• Demonstrated successful leadership skills
• Strong prioritization and time management skills
• Ability to effectively engage both internal and external partners
• Knowledge of technical tools, including but not limited to: ETL Tools, SOAP/SML, RDBMS (Oracle, MS SQL Server or Sybase), Java and C # programming, Windows and UNIX(SOLARIS and Linux), SCM(Subversion or Perforce a plus), PERL, R, ability to read/write DTDs
• Bachelor degree or higher from a leading college or university
• Course of study in Computer Science, Engineering, Analytical Finance, Economics or other technical or analytical fields of study
• Associates must be willing to travel on average 30- 40% to customer sites as a full time Implementation or Technical Implementation Consultant

Nice To Haves

• Bachelor's degree in Computer Science highly preferred
• Interest, exposure, background and/or internship experience in financial/software services industry

Responsibilities

• Respond to requests for technical assistance via phone, email or in-person (remotely or on-site).
• Under the Implementation Manager's direct supervision, deliver quality, timely and effective results on requirements gathering, documentation, workflow analysis and design, configuration, test case development, unit testing and prototyping.
• Diagnose software issues and recommend the appropriate solution.
• Engage as a billable team member on 2-3 full-cycle functional or technical implementation projects by participating in client meetings on site; attending internal meetings, end-user prototyping and training; and assisting with other assigned tasks.
• Engage as a team member by "shadowing" assigned staff on 1-2 implementation or upgrade projects.
• Analyze problems, answer questions and provide training related to the software.
• Follow a standard set of procedures when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other product specialists.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Develop in depth knowledge of the following modules in the application: Blotter, Manager Workbench, Compliance and Post Trade.
• Develop technical skills to conduct data mapping, upgrades and basic interface configuration.
• Complete other related tasks as assigned.

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• eligibility for certain tax advantaged savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level