Associate, Continuous Improvement (Part-time)

Chicago Cubs • Chicago, IL

1d • $19 - $20 • Onsite

About The Position

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events. Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures Each brand stands as unique as the teams that drive them.

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

The Associate, Continuous Improvement will help drive operational audits and improvement initiative projects. The primary goal is to ensure a high standard of organization, communication, documentation, and appropriate follow-up during event and non-event days. This role involves maintaining a visible and accessible floor presence to deliver "best-in-class" service to guests at Wrigley Field, Gallagher Way, and the American Airlines conference center. The position requires flexibility in working hours to align with business needs. Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning in early March.

Requirements

• Demonstrated self-motivator with a positive attitude and a strong desire to learn.
• Strong ability to function in a fast-paced environment.
• Demonstrated ability to work both independently and as a member of a team.
• Comfortable working with internal and external parties.
• Demonstrated strong communication skills, both written and verbal, while open to coaching and feedback.
• Demonstrated exceptional time management skills and strong attention to detail.
• Ability to work non-standard hours, including evenings, weekends, holidays, and overtime as needed.
• Ability to be available for a minimum of 270 hours per season, including nights, weekends, concerts, and holidays throughout the year. This averages to about 45 available hours a month.
• Ability to work from April through October.
• Must be at least 18 years or older.

Nice To Haves

• Individual with experience in another relevant field.
• Prior experience working events, customer service roles, or compliance.

Responsibilities

• Audit/Inspections of workspaces and all campus property
• Audits/Reviews of work processes and guest experiences
• Non-event and event continuous improvement
• Procedure & process development
• Appropriate follow-up for audit identified deficiencies
• Work with the Cubs staff to develop audit/inspection programs for specific components of operations.
• Independently perform audits/inspections in a timely manner and report completion records
• Attend planning meetings as needed.
• Assist operations departments with projects and initiatives to improve the employee or guest experience on campus
• Complete pre-event inspections and audits to ensure all tasks are effectively completed before the event.
• Create work orders or findings summaries to allow colleagues to address audit findings
• Job shadow departments as tasks are being performed to audit practices in reference to documented work instructions and procedures.
• Assist in any other improvement-related tasks as defined by the Manager, Environmental Health and Safety, or your Supervisor.
• Deliver best-in-class guest service through all touchpoints via the Cub's service brand, "Marquee Moments."
• Greet guests upon arrival; resolve guest complaints and answer questions to customers' satisfaction.
• Support frontline associates in designated areas during events.
• Communicate effectively with various game day associates.
• Promote teamwork and employee morale.
• Perform additional responsibilities as needed and as directed by your supervisor.

Benefits

• Option to purchase a discounted meal on game days
• Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
• Exclusive special events for associates
• Professional development & engagement opportunities
• Rewards & recognition programs
• Access to best-in-class facilities including an associate locker room & break room
• Uniform(s) provided at no cost

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed