Associate Customer Service Rep

Renesas Electronics•Farmington Hills, MI

5h•Hybrid

About The Position

We are seeking a motivated and detail-oriented Regional Customer Operations Representative, supporting Sales Management, Inside Sales and Customer Service teams. This role will provide hands-on experience in sales operations, data analytics, and customer support processes. The Customer Operations Representative will play a key role in managing the sales funnel, maintaining reporting tools, and supporting various operational tasks that drive business efficiency.

Requirements

ENTRY LEVEL - A recent bachelor degree in Business, Marketing, Supply Chain, or related field with no experience.
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Renesas is unable to sponsor applicants for work visas for this position now or in the future. This includes anyone on F1/OPT.
Strong analytical and organizational skills.
Proficiency in Microsoft Excel; familiarity with Power BI is a plus.
Excellent communication and teamwork abilities.
Detail-oriented with the ability to manage multiple tasks effectively.

Responsibilities

Sales Funnel Management:
Assist in tracking and updating opportunities and pipeline stages.
Support data integrity and timely updates in CRM systems.
Power BI Reporting:
Utilize dashboards for sales and customer service performance.
Sample Management:
Coordinate sample requests and help maintain sample inventory records.
Ensure timely delivery and proper documentation of samples.
PCN (Product Change Notification) Support:
Support updates in PCN tracking systems
Communicate changes to relevant stakeholders and ensure compliance with processes.