Associate, Customer Service

Fortive • Pittsburgh, PA

13h

About The Position

Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions Work with other departments and internal teams to assure prompt and professional resolution of customer requests Responsible for processing customer purchase orders with highest level of accuracy and efficiency Meet personal/team qualitative and quantitative targets Ability to work effectively with team members to resolve customer issues Maintain current knowledge of all product and service offerings Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system Requires strong attention to detail, outstanding resourcefulness, and the ability to work within a team setting

Requirements

• Requires strong attention to detail, outstanding resourcefulness, and the ability to work within a team setting
• Associates Degree: Bachelor's Degree preferred
• At least 1 year of customer service experience
• Comprehensive knowledge of Windows software - Excel, Outlook, Word
• Familiarity with CRM (Customer Relationship Management) systems and practices
• Strong written and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively

Nice To Haves

• Oracle E Business Suites Order Management and/or Depot Repair experience
• Experience working with distribution
• Gas detection experience (sales, customer service)
• Experience with Salesforce.com
• Additional Language skills a plus

Responsibilities

• Provide quality telephone and email support
• Focus on order management functions
• Work with other departments and internal teams to assure prompt and professional resolution of customer requests
• Process customer purchase orders with highest level of accuracy and efficiency
• Meet personal/team qualitative and quantitative targets
• Work effectively with team members to resolve customer issues
• Maintain current knowledge of all product and service offerings
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree