Associate, Customer Service

Fortive • Pittsburgh, PA

16h • Remote

About The Position

The position of Associate, Customer Service is based in Pittsburgh , Pennsylvania with a remote option available. This is an entry level role with the goal to progress to Customer Relationship Specialist, Customer Service within six months. The primary responsibility of the Customer Relationship Associate is to successfully complete training and under guidance answer product questions and suggest information about other products and services, process purchase orders, prepare correspondence, work with internal teams to fulfill customer needs and provide backup coverage for OLW receptionist. The overall goal is to provide the best customer service to internal and external customers every transaction, every time.

Requirements

• Associates Degree: Bachelor’s Degree preferred
• At least 1 year of customer service experience
• Comprehensive knowledge of Windows software – Excel, Outlook, Word
• Familiarity with CRM (Customer Relationship Management) systems and practices
• Strong written and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively

Nice To Haves

• Oracle E Business Suites Order Management and/or Depot Repair experience
• Experience working with distribution
• Gas detection experience (sales, customer service)
• Experience with Salesforce.com
• Additional Language skills a plus

Responsibilities

• Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions
• Work with other departments and internal teams to assure prompt and professional resolution of customer requests
• Responsible for processing customer purchase orders with highest level of accuracy and efficiency
• Meet personal/team qualitative and quantitative targets
• Ability to work effectively with team members to resolve customer issues
• Maintain current knowledge of all product and service offerings
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
• Requires strong attention to detail, outstanding resourcefulness, and the ability to work within a team setting
• Must be available to work standard shift until 8 pm EST and work company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree