Associate, Delinquency Management (Late-Stage Collections)

Oriental Bank•Bayamon, PR

1d•Hybrid

About The Position

The Associate, Delinquency Management (Late-Stage Collections) is responsible for handling adequate collections efforts for assigned cases for all retail loans to provide the Bank with optimal delinquency and NPLs ratios and loan loss levels and to enable prompt action minimizing loss and securing the Bank’s position. This position works hybrid and reports to Bayamón, Puerto Rico.

Requirements

Associate’s Degree in Business Administration, Finance, Accounting or any other related area required.
Two (2) years of experience in collections, preferably in financial institutions required.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Strong analytical thinking and negotiation skills to assess situations and drive effective resolutions.
Excellent customer service orientation with clear and professional communication.
Excellent written and verbal communication skills to manage relationships across all levels of the organization.
Fluency in English is preferred.
Solid organizational and time management skills to handle multiple priorities and meet deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) for reporting, documentation, and communication tasks.
Legally authorized to work in the US is required.
This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Responsibilities

Manage collection efforts for accounts 60+ days past due, ensuring timely follow-up and resolution.
Conduct timely orientation for customers and perform effective collection follow-up on past due accounts in compliance with Bank policies and guidelines.
Reduce loan charge-offs by contacting customers by phone and preparing referrals, as needed, to outside vendors (collection agencies and summons diligence).
Partner with external collections agencies to ensure proper follow-up and accountability and provide visibility into internal procedures or required information.
Complete requests for account maintenance and customer complaints. Also, ensure correct coding of loans in applicable platforms.
Request recording of lost vehicle lien in DTOP when the loan is in default and there is no customer contact and/or the unit cannot be inspected.
Manage cases and prepare files related to Insurance Claims & Voluntary Surrender Requests.
Maintains effective communication with other departments when the collection efforts may involve more than one department and/or area.
Escalates applicable situations that may affect the Oriental Bank interest related to the actions of debtors, possible fraud, etc., also offering recommendations.
Other duties may be assigned.