CD&A - Associate Director, Agentic AI Solution Delivery, Neural Nexus

Amgen • Thousand Oaks, CA

3d • Hybrid

About The Position

In this vital role of Neural Nexus – Agentic AI Solution Delivery, Associate Director, you will be responsible for delivering prioritized Agentic AI solutions that support Amgen’s commercial and analytics functions. This role focuses on the full execution lifecycle—design, development, implementation, rollout, and training—ensuring solutions are deployed on time, on scope, and with measurable business value. You will partner closely with commercial insights, CD&A, AI&D, and technical teams to convert business needs into operational GenAI capabilities. This is a hands-on delivery role where attention to execution detail, tactical coordination, and dedicated mentality will be critical for success. This role is ideal for seasoned Commercial Analyst with strong technically expertise who thrives on driving solution deployment to accelerate value and impact to our business Flexible Commuter role in Thousand Oaks, CA. You will work on-site a minimum of 2-3 days a week.

Requirements

• Doctorate degree and 3 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience OR Master’s degree and 5 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience OR Bachelor’s degree and 7 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience OR Associate’s degree and 12 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience OR High school diploma / GED and 14 years of commercial analytics and/or operationalizing GenAI solutions experience

Nice To Haves

• Bachelor’s degree and 7+ years of experience in commercial analytics and/or operationalizing GenAI solutions.
• In depth experience working directly with Commercial or Data Analytics teams
• Strong background of delivering complex AI/ML delivery initiatives—especially GenAI agents or copilots that automate tasks or drive decision workflows.
• Ability to coordinate across technical and business teams, translate complex requirements, and keep delivery on track under shifting priorities.
• Ability to deploy, train, and support business teams on new digital tools or platforms.
• Comfortable operating in high-ambiguity, fast-paced, and cross-functional delivery environments.

Responsibilities

• Complete delivery plans for assigned Agentic AI use cases, ensuring alignment with Neural Nexus priorities and achievement timelines.
• Support business and platform teams by translating commercial requirements into clear delivery objectives and working plans.
• Supply tactical input to broader program planning by identifying risks, blockers, and dependencies across assigned workstreams.
• Lead the end-to-end execution of designated Agentic AI solutions, from intake through deployment, ensuring each phase—design, development, testing, and rollout—is completed to specification.
• Drive agile development cycles in collaboration with AI/ML and Engineering teams to ensure models and agents meet business needs and reliability standards.
• Coordinate internal readiness activities, including UAT, access setup, system integration, and documentation to support solution launch.
• Partner with CD&A, Commercial Insights, and AI&D to ensure that Agentic AI use cases are correctly scoped, validated, and configured for maximum impact.
• Serve as a key tactical liaison between technical delivery teams and business users, ensuring clear handoffs, documentation, and timelines are maintained.
• Work cross-functionally to troubleshoot blockers and maintain delivery velocity across teams and workstreams.
• Provide status updates and delivery dashboards for assigned Agentic AI initiatives, focused on progress, risks, and delivery health.
• Collaborate with platform leadership to align solution rollout timing and messaging with broader program achievements.
• Communicate implications of AI outputs, system performance, and solution scope changes to business partners with clarity and visibility.
• Coordinate training sessions, office hours, and enablement resources to ensure business users can confidently use the deployed Agentic AI solutions.
• Partner with change enablement and analytics teams to track adoption metrics and gather user feedback post-deployment.
• Identify usage trends and value realization metrics to help measure the impact of Agentic AI capabilities on operational efficiency or insight quality.
• Support change management by ensuring that solution delivery includes all necessary comms, onboarding, and process readiness steps.
• Facilitate feedback loops to identify areas for enhancement or retraining based on user interaction and system outputs.
• Help maintain and iterate on delivery processes and documentation to ensure consistency, quality, and sustainability of deployed Agentic AI solutions.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed